Implementation Project Manager

Liberty Dental Plan Careers•Tustin, CA

1d•$70,000 - $100,000•Remote

About The Position

The Implementation Project Manager is responsible for leading client-facing initiatives, including new client implementations, existing client expansions/complex renewals, and key projects related to client service and Market Operations. This role serves as the primary point of contact throughout the project lifecycle, coordinating across internal teams and external clients to ensure operational readiness and successful onboarding.

Requirements

Minimum 2 years of experience in implementation, client onboarding, healthcare operations, or project coordination preferred
Proven implementation and project management skills
Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with clients and internal teams
Strong organizational and problem-solving abilities
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook); SmartSheet experience a plus
Ability to manage multiple projects and priorities in a fast-paced environment
Understanding of healthcare benefit structures and implementation best practices
Detail-oriented mindset with a focus on documentation and accuracy

Nice To Haves

Project Management Professional (PMP)
Certified Associate in Project Management (CAPM)
Six Sigma
Certified Scrum Master (CSM)
SmartSheet experience

Responsibilities

Serve as the primary point of contact during client onboarding and solution deployment
Lead or support operational project implementations requiring cross-functional coordination
Facilitate project meetings, status updates, and stakeholder communications
Create and execute project plans, revising as needed to meet changing requirements
Track project milestones and maintain status documentation for timely completion
Coordinate collection and validation of client data, plan documents, and configuration files
Collaborate with internal teams (Provider Relations, Eligibility, Claims, IT) to fulfill implementation requirements
Respond to client questions and concerns during onboarding
Identify and escalate risks or roadblocks to leadership
Conduct post-implementation reviews to confirm successful setup and transition to account management
Contribute to process improvements to enhance implementation efficiency

Benefits

Competitive pay structure and savings options to help you reach your financial goals.
Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
100% employer-paid dental coverage for employees and eligible dependents.
Vision insurance with low-cost premiums for employee-only coverage and dependents.
Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
Flexible Spending Accounts for healthcare and dependent care expenses.
Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
Long-term disability coverage.
Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
Employee Assistance Program (EAP) to support mental health and well-being.
Generous vacation and sick leave policies, with the ability to roll over unused time.
10 paid company holidays.
Tuition reimbursement for eligible educational expenses.
Remote or hybrid work options available for various positions.