Implementation Project Manager

PayPal • San Jose, CA

1d • $111,000 - $191,950 • Hybrid

About The Position

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: As an Implementation Project Manager, you will work with multiple functional departments at PayPal to onboard new partners on multiple products/solutions from planning to onboarding and final delivery (go-live). The candidate selected for this role must have a proven track record of having managed large collaborative efforts that have required creating and maintaining delivery plans, operating rhythms, and execution strategies. This is a hands-on role, with a high touch interaction of cross functional stakeholders. In addition, this role will involve interacting with the PayPal core product organizations on the alignment of delivery planning. Job Description: Essential Responsibilities: Oversee the implementation of specialized solutions for clients. Identify and address client needs and issues. Lead and manage client training sessions. Develop and maintain strong client relationships. Drive the adoption of technology products and solutions.

Requirements

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 5+ years’ experience as a Project/Engagement Manager (in Professional Services is a plus)
• Bachelor’s Degree (OR Any equivalent combination of education and experience)
• Experience in global payment products and business solutions
• Exceptional communication and presentation skills
• Strong analytical and problem-solving skills
• Ability to successfully interact and dynamically adapt communication styles with all levels of client organizations, including C-level executives, middle management, finance and operations, technical/IT staff, and line personnel
• Knowledge of PowerPoint, Excel, Word, Outlook and Salesforce

Nice To Haves

• The ideal candidate will be able to build strong relationships with internal key work partners and be able to build high caliber external professional relationships with our strategic external partners.
• In addition, the Engagement Manager will need to act in a capacity to enhance the cross-functional alignment necessary to achieve success by leveraging a services model.
• In your role, you will aim to remove technical and operational friction, accelerate time-to-revenue, and position PayPal as the client’s trusted long-term payments partner.
• Excellent verbal and written communication skills are particularly important given the wide interactions that will be required for this role.
• The ideal candidate will have excellent relationship building, leadership, and team management skills.
• The ability to achieve results through others is essential to this role.

Responsibilities

• Collaborating to create a successful end-to-end partner integration plan with our strategic Partners.
• Serve as project lead from discovery to contract signature, development and integration testing through go-live, building rollout plans, leading merchants’ developers and business teams through the integration milestones, and coordinating with internal Legal, Compliance, Engineering, Product, Risk and Servicing resources
• Work independently and lead discussions with other cross-functional teams including Account Management, Sales/BD, Integration Engineers, Product Management, Legal, Information Security, Risk, Compliance and Operations teams.
• Ability to implement new services, processes, and manage the continuous improvement feedback loop.
• Clearly conveys information and ideas through various media to individuals or groups, helping them understand and influencing them to take action (includes scheduling and running project meetings with internal and external stakeholders and clearly outline notes and action items following those meetings)
• Ensure that the project deliverables are on time and at the required level of quality
• Ability to “hold their own” in discussions with external partners and internal counterparts.
• Track record working effectively with others in a global organization, while managing strategic partner relationships.
• Strong executive presence and the ability to collaborate effectively with peer and Director Level teams in a dynamic and maturing business context.
• Ability to work through complex payments and technical concepts (without having to know API-level details) especially in the Vertical SaaS space

Benefits

• This role is also eligible for a range of benefits which may include, medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off, and other benefits.
• We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees