Implementation Project Manager

Triomics•New York City, NY

3d•Hybrid

About The Position

We're hiring a Project Manager to own the planning and execution of our customer onboardings and go-lives. We have a significant number of deployments coming over the next several months, the majority of them for our fully EMR-integrated clinical trial matching solution. This is an implementation and delivery role: you own the technical and operational integration steps that get each cancer center live, from the moment a deal closes through go-live and into a clean handoff to steady-state. You will be the quarterback of every Triomics deployment and the Triomics-side counterpart to the PMO teams inside our cancer centers. Today we partner with project managers on the cancer center side to drive these go-lives. We're bringing that capability in-house so we have a true project management function that owns the plan from our side. You'll work hand-in-hand with our Forward Deployed Engineering (FDE) team to scope and sequence the technical integration, and our Clinical Navigators to build end-user training into the launch. Our users are clinicians: physicians, nurses, and clinical research coordinators (CRCs), and our deployments live inside the EMR. The best person for this role has sat on the cancer center side of an EMR-integrated go-live, speaks the language of both clinical and IT stakeholders, and knows how a cancer center's PMO actually operates (ideally inside an Epic shop).

Requirements

3–6 years of technical / operational project management or implementation experience, ideally in health tech or inside a health system where EMRs and clinical workflows are central
Hands-on experience managing or supporting EMR-integrated deployments end-to-end (Epic strongly preferred)
Experience on the cancer center / academic medical center side of a vendor go-live, ideally as part of a PMO or implementation team—or equivalent vendor-side implementation experience partnering with hospital PMOs
Strong project management instincts: you can quarterback complex, multi-stakeholder integrations and keep everyone on timeline
High initiative and bias to action—you spot a gap, build a plan, and execute without waiting to be told
Comfort translating between technical and clinical stakeholders: FDEs, IT, security, and clinical end users
Based in NYC and willing to come to the office and travel to customers—OR based in a regional customer hub and willing to travel to your customer base as well as to NYC periodically

Nice To Haves

Direct experience at Epic, or deploying inside an Epic shop at a large cancer center or academic medical center (Epic certification a plus)
Hands-on experience standing up or supporting a clinical trial matching or clinical trials technology deployment
Familiarity with oncology care and clinical research operations (clinical trials, trial matching, CRCs)
Experience delivering AI / ML products into a clinical or research setting
Experience at a startup scaling rapidly and managing multiple deployments and personas simultaneously

Responsibilities

Own the onboarding and go-live end-to-end
Serve as the single point of accountability and the Triomics-side counterpart to each cancer center's PMO and internal project teams, from closed-won through go-live and into a clean handoff to steady-state
Build and manage integration project plans, milestones, and timelines; drive accountability on both sides to keep deployments on track
Maintain the most up-to-date pulse on the status, risk, and blockers of every deployment in your portfolio
Quarterback the technical and operational integration
Act as the project manager / quarterback from the Triomics side of every integration and go-live, coordinating internal teams (FDE, Clinical, Product) and the cancer center's teams (PMO, clinical, research, IT, security) to accelerate timelines
Partner with Forward Deployed Engineers to scope, sequence, and prioritize the technical and operational integration steps for our fully EMR-integrated trial matching solution: data feeds, interfaces, environment setup, validation, and cutover
Anticipate and clear blockers across clinical, IT, and security review cycles before they slip the timeline
Partner with Clinical Navigators to sequence end-user training into the go-live plan for physicians, nurses, and CRCs
Drive deployments to a clean, on-time go-live
Run a consistent operating cadence on every deployment (status, risk, and milestone reviews) with both Triomics and cancer center PMO teams
Surface risks early and drive the decisions needed to hold the launch date
Dive into deployment data to track progress, validate readiness, and confirm the system is working as intended at go-live
Proactively spot where a deployment is slipping or where scope is creeping, then game-plan a fix and execute it yourself or marshal the right internal team to deliver it
Propose and help build the reporting, KPIs, and dashboards that sharpen our (and the customer's) view of deployment health
Be a force multiplier across the company
Help build the repeatable playbooks, project plans, and templates that let our delivery model scale as we move through a heavy run of onboardings and grow from a handful to 25+ enterprise logos
Coordinate seamlessly with Account Management and Commercial on clean handoffs from go-live into steady-state