Implementation Project Manager

Staritas• Remote, US,

2d•$70,000 - $80,000•Remote

About The Position

The Implementation Project Manager is responsible for leading end-to-end implementations across multiple SaaS product lines, ensuring successful onboarding and adoption for clients. This role requires strong project management expertise, exceptional client-facing skills, and the ability to manage multiple concurrent implementations while collaborating cross-functionally with internal teams. The Implementation Project Manager plays a critical role in driving customer satisfaction, on-time delivery, and scalable implementation processes.

Requirements

Bachelor’s degree or equivalent practical experience
5+ years of project management experience, preferably in SaaS or technology environments
Demonstrated experience managing complex implementations with multiple stakeholders and dependencies
Strong understanding of SaaS delivery models, onboarding, and client implementation lifecycles
Proven ability to manage multiple projects and product lines simultaneously
Proficiency with project management tools and CRM platforms(e.g., Jira, Salesforce)
Excellent written and verbal communication skills
Strong organizational, problem-solving, and time-management skills

Nice To Haves

Experience implementing multi-module or multi-product SaaS platforms
PMP or other project management certification
Experience working within healthcare-related fields, including value analysis, supply chain, and/or alert and recall management
Background working in scaling organizations

Responsibilities

Lead and manage multiple concurrent implementations across multiple product lines from kickoff through go-live and hand off to support
Serve as the primary point of contact for clients throughout the implementation lifecycle
Develop and maintain detailed project plans, timelines, milestones, and risk logs
Coordinate cross-functional teams including Product, Configuration, Client Services, Sales, and Support
Facilitate client kickoff meetings, requirements gathering sessions, and status calls
Own the creation and management of configuration tickets from initiation through completion, ensuring deadlines are met
Conduct testing and validation of all configurations prior to client turnover to ensure quality and accuracy
Proactively identify, mitigate, and escalate project risks and dependencies
Ensure implementation scope, timelines, and deliverables align with contractual agreements and service-level expectations
Communicate project status clearly to clients and internal stakeholders, including executive-level updates when appropriate
Drive product adoption by ensuring clients are successfully configured, trained, and prepared for go-live
Document implementation processes, best practices, and lessons learned to support continuous improvement
Contribute to scalable implementation methodologies and standards as the business grows

Benefits

Competitive salary and performance bonus program
Fully remote work environment
Comprehensive benefits package including 401k match
19 days of PTO per year
10 holidays per year
Opportunity to work in a mission-driven organization where your work directly shapes clarity, confidence, and better outcomes across healthcare
medical, dental, and vision coverage
retirement savings plans with company contributions
paid parental and family leave
access to employee assistance and wellness resources
life and disability insurance
professional development opportunities
flexible work arrangements