Implementation Project Coordinator

Corpay • Brentwood, TN

6d • Hybrid

About The Position

Corpay is currently looking to hire an Implementation Project Coordinator within our Implementation Services division. This position falls under our North America Fuel line of business and is located in Brentwood, TN. In this role, you will lead the successful implementation of client solutions from project initiation through completion, ensuring seamless delivery and client satisfaction. You will report directly to the Director of Implementations and regularly collaborate with cross-functional teams including Product, Engineering, Operations and Support.

Requirements

• Bachelor’s degree or minimum 2 years of equivalent work experience
• Experience with CRM systems (Salesforce preferred)
• Strong technical aptitude with ability to learn multiple systems (AS400, databases, APIs)
• Exceptional attention to detail and accuracy
• Excellent communication and customer service skills
• Proven ability to manage multiple priorities and lead projects
• Strong problem-solving and collaborative mindset
• Advanced proficiency in Microsoft Excel (formulas, pivot tables, VLOOKUP, macros)
• Previous experience in customer onboarding, implementation, or account management
• Familiarity with payments, financial services, and/or fleet management industries
• Experience conducting client training sessions
• Ability to translate technical concepts into business language

Responsibilities

• Leading complex client implementations from discovery through go-live
• Serving as the primary point of contact for clients during implementation
• Collaborating cross-functionally to resolve issues and optimize outcomes
• Analyzing client requirements and configuring system solutions
• Providing training and mentorship to team members
• Identifying opportunities to streamline processes and enhance client satisfaction
• Managing customer accounts through Salesforce CRM and related platforms
• Setting up accounts within Comdata systems (Web, AS400, Databases, HOST)
• Designing account structures tailored to client business needs
• Tracking and maintaining customer status during implementation
• Driving revenue growth through effective Early Life Management
• Delivering client training sessions via webinars or on-demand resources
• Partnering with sales and customers to ensure successful account launches

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level