Implementation Project Consultant - Freight Payment Services
About The Position
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description SUMMARY The Implementation Project Consultant is responsible for managing specific components of implementation projects. Components may include gathering requirements, submitting build requests based on requirements, or validating test files and system rule setups. This role serves as a key liaison between external customers and internal teams, ensuring requirements are clearly defined, expectations are aligned, and solutions are delivered accurately and on time within a highly collaborative, pod-based environment.
Requirements
- Three to five years of experience in project management activities.
- Bachelor's degree, or equivalent work experience.
Nice To Haves
- Thorough knowledge of assigned business line or functional area
- Demonstrated management and leadership skills
- Strong organizational and analytical skills
- Advanced knowledge of project management
- Ability to identify and resolve exceptions and to analyze data
- Excellent verbal and written communication skills
Responsibilities
- Lead assigned portions of implementation projects from kickoff through go-live and transition.
- Partner directly with customers to facilitate discovery and requirements-gathering sessions, setting clear expectations for scope, deliverables, and implementation approach.
- Develop and manage project scope documentation and obtain formal customer sign-off.
- Manage specific workstreams within the project, ensuring timely and accurate communication with both internal and external stakeholders.
- Interpret customer requirements and submit configuration and setup requests to build organizational structures and accounts within internal systems.
- Prepare and submit task requests (e.g., via ServiceNow) to support system setup, installs, and configuration activities.
- Coordinate and manage testing activities, including reviewing and validating customer-provided files and test transactions to ensure data accuracy and integrity.
- Facilitate and participate in a variety of meetings, which may include issue resolution sessions, internal project updates, customer training, or collaboration with product teams on system enhancements.
- Deliver customer training and demonstrations, including building simple demo reports to help customers understand system outputs and post implementation results.
- Collaborate closely with cross-functional team members within a pod-based delivery model, contributing to shared project goals and supporting other pod roles as needed.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
