Implementation Operations Specialist

Aristocrat Technologies•Las Vegas, NV

7d•Hybrid

About The Position

At Aristocrat, we pride ourselves on our relentless pursuit of excellence and innovative spirit. We are an ideas company at heart, embedding creativity and fresh thinking into every part of our business. This is your chance to join a team that consistently sets the standard in gaming entertainment, with exciting titles like Game of Thrones TM, Sons of Anarchy, and Lightning Link. As an Implementation Operations Specialist, you will play a crucial role in delivering a world-class service experience to our casino customers. You will ensure flawless installations and support, both onsite and virtually. This is an outstanding opportunity to grow and shine in a dynamic, ambitious environment!

Requirements

An Associate’s Degree in Computer Information Systems, Business Administration, or equivalent experience.
Experience with training, installing, supporting, and troubleshooting software products.
Casino/gaming experience within technology or similar expertise preferred.
Demonstrated leadership and the capability to collaborate with diverse personalities and management tiers.
Knowledge of digital electronics and networking technologies.
Strong understanding of Microsoft Office Suite products.
Strong communication abilities and the capacity to uphold confidentiality.
Willingness to travel extensively and work variable shifts.
Valid driver’s license with a clean driving record.
Ability to acquire necessary occupational and vendor licenses in Aristocrat’s customer jurisdictions.

Responsibilities

Install, support, and troubleshoot Oasis 360 Casino Management System software products.
Collaborate with customer representatives to plan system access rights and enter configurations.
Configure and troubleshoot third-party products like printers, scanners, and card readers.
Validate the accurate operation of all equipment, system capabilities, and reports.
Deliver classroom training on Oasis 360 Management System modules and partner products.
Schedule post-installation meetings with Support, PMO, Product, and D&D to report software issues.
Perform onsite installations, upgrades, conversions, troubleshooting, and repairs of Oasis Gaming Servers, gaming controllers, and other hardware.
Manage pre-staging, assembly, and efficient implementation of hardware kits.
Troubleshoot network connectivity issues.
Coordinate all installations and schedules with the Operations Manager and other relevant collaborators.
Monitor service activities and bring up issues as necessary to ensure customer happiness.
Maintain inventory accuracy and follow accurate parts inventory programs for customer accounts.
Build customer advocacy for Aristocrat products and services by setting the industry standard.