Implementation & Onboarding Director

Worldpay•Cincinnati, OH

About The Position

In this leadership role, you'll drive the strategy, execution, and continuous improvement of our implementation and technical consulting functions, ensuring partners successfully transition from contract signature through activation and operational readiness. You'll lead high-performing teams, influence cross-functional stakeholders, and build scalable operating models that accelerate partner success and business growth.

Requirements

10+ years of leadership experience within payments, fintech, SaaS, platform implementations, or related technology environments.
5+ years leading managers and large-scale delivery, implementation, program management, or consulting organizations.
Proven success building and scaling onboarding, implementation, activation, or customer delivery functions.
Extensive knowledge of embedded payments, payment processing, PayFac operations, merchant boarding, partner onboarding, implementation governance, and activation management.
Strong understanding of APIs, payment integrations, technical enablement, risk and compliance dependencies, operational readiness frameworks, and change management.
Demonstrated expertise in program and project management methodologies, governance, risk mitigation, and cross-functional stakeholder management.
Executive-level communication, influencing, and relationship-building skills with both technical and non-technical audiences.
Bachelor’s degree in business, Computer Science, Information Systems, or a related field, or equivalent experience.

Nice To Haves

Experience leading implementation or technical consulting teams within an embedded payments or payment facilitation platform.
PMP, Agile, Scrum, or other project/program management certifications.
Experience driving process transformation, workflow automation, and operational scalability initiatives.
A track record of improving partner activation, onboarding efficiency, and customer experience through data-driven decision-making.

Responsibilities

Lead and develop Payrix Implementations and Technical Consulting organizations, establishing team structures, talent development strategies, succession plans, and performance standards.
Own the end-to-end implementation lifecycle, ensuring successful delivery against onboarding timelines, activation goals, and partner milestones.
Oversee project governance, portfolio health, risk management, issue resolution, and executive escalations across strategic partner implementations.
Lead the Technical Consulting team responsible for integration guidance, solution architecture reviews, technical readiness assessments, testing support, certification activities, and launch preparation.
Drive partner activation and readiness by establishing scalable frameworks for technical, operational, go-to-market, support, and merchant activation readiness.
Partner closely with Sales, Product, Engineering, Risk, Compliance, Operations, Partner Success, Enablement, and Solution Engineering teams to deliver seamless onboarding experience.
Lead implementation transformation initiatives focused on workflow automation, tooling enhancements, documentation standardization, resource optimization, and self-service capabilities.
Own and report on key performance metrics including implementation cycle time, activation velocity, merchant activation rates, resource utilization, portfolio health, partner satisfaction, and implementation quality.