Implementation & Onboarding Administrator

Roadtex Transportation•Chicago, IN

1d•Remote

About The Position

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions. Position: Implementation is responsible for the successful onboarding of new Roadtex & EchoChill clients. You will act as a liaison for our new clients by coordinating and executing the implementation process. Implementation provides a single point of contact to assist in things such as contact execution, credit terms establishment, TMS carrier onboarding, and training on all aspects of the solution. This is a key role that will lay the groundwork for successful, long-term partnerships.

Requirements

Strong background in customer service & process execution
Transportation/Supply Chain experience required
Experience using Power Point, Excel, and Word
Strong knowledge of Roadtex operating systems
Customer-facing experience
5+ years work experience
Proven performer who is effective at “multi-tasking”
Excellent oral and written communication skills
Self-managed and motivated
Enjoys and thrives in fast paced, fluid work environment
Ability to follow through with tasks to their completion
Very organized and detail oriented
Ability to travel up to 10-20%

Nice To Haves

Supply Chain/Logistics or Operations Management degrees preferred

Responsibilities

Act as a key onboarding lead coordinating all customer-related activities during the implementation period among all departments including Sales, IT, Operations and Finance
Implement and train customers on CustomerConnect web-based technology
Gather information and requirements from new customers
Ensure a smooth hand-off of accounts from Sales to Account Managers and CSR departments.
Develop Implementation Plans and Timelines (IT, Operations, Product Management, Account Management)
Partner with Operations to setup account infrastructure throughout the implementation life cycle
Work with the Pricing team to set up customer specific pricing.
Assure 100% client satisfaction