Implementation Manager

Campspot

83d • $50,000 - $60,000 • Hybrid

About The Position

The Implementation Manager plays a critical role in supporting the onboarding of new customers onto our software platform. The role involves elements of project management, technical support as well as training. In addition to supporting the initial setup of new customers, Implementation Managers will also support major setup changes and overhauls. Implementation Managers must have strong communication skills, be self-motivated and driven to keep deadlines and help hold others accountable. Ideal candidates will have experience in roles related to software onboarding, training or technical support.

Requirements

• Minimum 3 years' experience in customer service or related role
• Excellent written and verbal communication skills
• Attention and obsession for detail and accuracy
• Proficient in Microsoft Excel
• Effectively and efficiently solve problems ranging in difficulty
• Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities
• Availability to include some weekday evening hours
• Availability to include some travel as needed

Nice To Haves

• 1-3 years software sales, account management, onboarding, training, and/or technical support experience
• Experience working with Software as a Service (SaaS)
• Experience working with Professional Services Automation Software (PSA)

Responsibilities

• Supporting the onboarding of new customers onto the software platform.
• Elements of project management, technical support, and training.
• Supporting initial setup of new customers.
• Supporting major setup changes and overhauls.

Benefits

• Base salary: $50k-$60k, plus eligibility for bonus plan (up to 25% of salary)
• Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates
• 401(k) plan with employer match
• Flexible and casual work environment: we offer flexible PTO and a remote-first workplace
• Employee camping credit to encourage getting outdoors and experiencing our product!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree