EverPro - Implementation Manager (Remote, US)

EverCommerce

1d • Remote

About The Position

EverCommerce is on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions for over 725,000 customers across Home & Field Services, Health Services, and Wellness industries. They are seeking an Implementation Manager to focus on their Service Fusion platform. Service Fusion provides business management software to nearly 4,000 field service contractors. As an Implementation Manager, you will be the primary point of contact for new clients, guiding them through onboarding, configuring software to their workflows and business goals, and ensuring a seamless experience for long-term success. This role requires technical aptitude, clear communication, and customer advocacy.

Requirements

• Must be technically savvy
• Demonstrate high levels of written and verbal communication
• Comfortable with change; strong prioritization skills; ability to balance multiple tasks
• Comprehension and delivery of monthly, quarterly and team level goals
• User-level CRM experience
• Demonstrate ability to own the process and account; know when to escalate to leadership
• Demonstrate the skill of guiding a customer efficiently and effectively through the onboarding process
• Demonstrate the ability to assess the needs of a customer and tailor their journey as needed
• A mindset of continuous innovation and improvement
• Equal doses of patience and common sense
• Familiarity with web applications and mobile applications

Nice To Haves

• Experience with QuickBooks
• Experience with Microsoft Excel

Responsibilities

• Performing system setup
• Coordinating and performing training
• Overseeing data import progress
• Solving customer-specific workflow issues
• Remain knowledgeable and up to date on all Service Fusion products
• Contribute to the Service Fusion roadmap
• Consistently meet or exceed company performance metrics
• Collaborate with peers and clients on projects
• Represent brand at trade show events

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees