Implementation Manager (Remote)

ACCESS TELECARE•Dallas, TX

10d•Remote

About The Position

Reporting to the Implementation Director and collaborating with team members throughout the rest of the organization. The Implementation Manager is responsible for managing multiple concurrent implementations while sustaining a level or quality for our healthcare provider customers. The Implementation Manager will utilize project management methodologies for each implementation while acting as primary point of communication for the director to executive level client and internal stakeholders. The responsibilities include managing requirements, containing scope, consistent project updates, schedule/plan, monitoring the quality of the deliverables/milestones, issue escalation, and internally ensuring appropriate resource allocation.

Requirements

Bachelor’s Degree
Minimum of 5 years’ experience of customer facing project management experience
Healthcare Industry background
Must be detail orientated and have great oral and written communication skills
Ability to lead project and program activities to ensure effective scope, acceptable timing, maximum benefit and quality delivery
Ability to summarize and present information at the appropriate level of detail for the intended audience across various levels in the organization and with the client.
Ability to work in a fast-paced, dynamic environment
Ability to professionally work with director to executive level members of the healthcare industry and to be seen as a subject matter expert on SOC services offered and project management
Ability to work independently and act independently
Strong analytical, problem solving and facilitation/process mapping skills
Strong competency utilizing MS Office tools, including Word, Excel, MS Project 2010 and Visio software
Strong presentation skills and interpersonal skills, ability to guide a customer’s decision-making
Ability to thrive in a remote based environment, high growth, and fast paced organization
Must be able to remain in a stationary position 50% of the time.
Occasional travel for meetings and collaboration

Nice To Haves

Formal training in project management preferred
PMP Certified preferred but not mandatory

Responsibilities

Lead and manage 20-30 concurrent implementations, ensuring 90% on-time go-live for all projects
Develop and maintain comprehensive project plans, proactively identifying and mitigating risks to ensure smooth execution
Track actions, issues, and project milestones to maintain visibility and accountability across all initiatives
Design and implement strategies for process improvement to optimize implementation efficiency
Identify potential risks early in the implementation process and collaborate with stakeholders to develop effective mitigation plans
Ensure all projects meet contract requirements while aligning with organizational goals
Serve as the primary point of contact for clients, fostering strong relationships and ensuring Net Promoter Score (NPS) remains above 80%
Develop extraordinary relationships with new and existing partners to ensure the successful rollout of clinical and technology programs
Work closely with partners to understand their processes, goals, and priorities, creating tailored rollout strategies that maximize engagement and success
Communicate effectively with all project stakeholders, ensuring timely updates and alignment on key initiatives
Lead onsite and offsite meetings and training events to ensure stakeholders are fully prepared for implementation success
Work collaboratively with internal teams and leadership to develop and refine program scope as needed
Shape internal processes to improve scalability and efficiency, ensuring long-term business growth
Partner with support, credentialing, and leadership teams to provide internal providers and external partners with the resources needed for a seamless launch
Maintain a 90%+ on-time go-live rate across all implementations
Ensure an NPS score of 80%+ by delivering high-quality implementation experiences
Other duties as assigned