Implementation Manager

Nextep • Norman, OK

5d

About The Position

Nextep’s implementation managers are the primary point of contact for our new clients, helping them navigate through the onboarding process and delivering an organized and flawless experience. We are looking for someone who loves to build relationships with company leaders and employees. If you love working with people, are an expert decision maker, and can project manage like a pro, this could be the position for you! Our implementation team ensures our clients have a flawless first impression of Nextep. By managing the client process for the first 90-120 days, you’ll oversee the client experience and transition them to their new service team. Conduct comprehensive assessments of client needs and requirements. Gather and analyze data to determine the appropriate HR solutions and services required for each client. Develop and manage project plans, outlining tasks, milestones, and deliverables. Monitor progress, identify potential roadblocks, and proactively address issues to ensure timely implementation. Ideally, you’re a natural communicator and presenter. From trainings and demos to client meetings, you’ll do a lot of talking. The implementation team also works closely with all of our departments, including sales, so you’ll learn all the ins-and-outs of the Nextep experience.

Requirements

• Strong heart for the best customer experience.
• High school diploma or equivalent.
• Experience in successfully working with challenging high-level officials within organizations.
• Natural communicator and presenter.

Nice To Haves

• Payroll industry or HRIS experience.

Responsibilities

• Conduct comprehensive assessments of client needs and requirements.
• Gather and analyze data to determine the appropriate HR solutions and services required for each client.
• Develop and manage project plans, outlining tasks, milestones, and deliverables.
• Monitor progress, identify potential roadblocks, and proactively address issues to ensure timely implementation.
• Manage the client process for the first 90-120 days, overseeing the client experience and transitioning them to their new service team.
• Conduct trainings and demos.
• Participate in client meetings.

Benefits

• 100% paid health, vision, and dental insurance for employees
• Up to 12 weeks of paid parental leave
• 401(k) matching
• Employer paid telehealth services, including mental health resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED