Implementation Manager, Americas

. Crane Worldwide Logistics . • Houston, TX

2d • Remote

About The Position

This role may be performed remotely by candidates based anywhere in North, Central, or South America. The Implementation Manager will lead end-to-end implementation delivery from contract award through go-live, hypercare, and transition to steady-state operations. This involves developing and maintaining implementation project plans, schedules, and deliverables, coordinating resources across various departments and external stakeholders. The role ensures consistent execution of implementation strategies across regions and teams, identifies and mitigates risks, and oversees the creation of Standard Operating Procedures (SOPs). The manager partners with Technology and Solution Engineering to validate integration scope and system readiness, monitors progress through reporting mechanisms, and serves as the primary point of accountability for implementation issues. Additionally, the role includes leading post-implementation reviews, staying updated on industry practices, and performing other related duties.

Requirements

• High School Diploma or GED required.
• Minimum 5 years of relevant international freight forwarding experience in operations, implementation, project management, or related disciplines.
• Demonstrated experience managing complex projects or client implementations.
• Experience working in freight forwarding required.

Nice To Haves

• Bachelor’s degree in Business, Transportation, Logistics, Supply Chain Management, or a related field preferred; or equivalent combination of education and experience.
• Prior leadership or cross-functional coordination experience preferred.
• Experience in U.S. Customs Brokerage is preferred.

Responsibilities

• Lead end-to-end implementation delivery from contract award through go-live, hypercare, and transition to steady-state operations.
• Develop, own, and maintain implementation project plans, schedules, and deliverables, coordinating resources across Operations, Technology, Sales, Finance, and external stakeholders.
• Ensure implementation strategies are executed consistently across all participating regions, stations, and operational teams.
• Identify, assess, and escalate risks related to scope, operational readiness, systems, financial exposure, and service performance; drive mitigation plans to resolution.
• Oversee the creation, review, and governance of Standard Operating Procedures (SOPs) and implementation documentation to ensure operational compliance and knowledge transfer.
• Partner with Technology and Solution Engineering teams to validate integration scope, reporting requirements, and system readiness aligned with contractual commitments.
• Monitor implementation progress and performance through defined reporting mechanisms, dashboards, and project management tools; ensure accuracy and timeliness of updates.
• Serve as the primary point of accountability for implementation issues and escalations, applying sound judgment to balance client expectations, operational capability, and commercial risk.
• Lead post-implementation reviews, including operational and financial performance assessments, and contribute to continuous improvement initiatives.
• Maintain awareness of evolving tools, systems, and industry practices impacting implementation delivery.
• Perform other related duties as required.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED