Implementation Manager

Setpoint•Austin, TX

11d•$120,000 - $150,000•Hybrid

About The Position

Setpoint provides critical infrastructure for relationships between the world’s largest banks, credit funds and capital markets counterparties. We’re building trust in this system of credit. Setpoint also uses this infrastructure to provide collateralized debt facilities to businesses. This role will focus mostly on the technology side of the business. We are looking for an Implementation Manager to join our team! This is an opportunity to make a significant impact and partner with multiple functions across the organization. The ideal candidate is highly organized, a clear written and verbal communicator, and proactively identifies and acts on opportunities to improve the way we work. They will collaborate with both internal and external stakeholders. This role reports directly to the Director of Capital Solutions.

Requirements

5+ years of experience in consulting, strategy, banking, enterprise technology, or a related client-facing role.
Strong project management skills and the ability to manage multiple complex projects simultaneously.
Excellent problem-solving abilities with a customer-centric mindset.
Exceptional communication and interpersonal skills, with the ability to build trust across all levels of internal and external stakeholders.
Flexibility and adaptability to navigate change and ambiguity in a fast-paced, dynamic environment, adjusting plans as needed to meet evolving client needs.

Responsibilities

Lead project management efforts for multiple customer implementations, ensuring clear communication and strong relationships with internal and external stakeholders
Collaborate with clients and internal stakeholders to assess project scope, establish delivery milestones, and find and resolve ambiguity before it impacts the project.
Analyze current implementation processes and workflows to identify opportunities for improvement.