Implementation Manager

ADP•Norfolk, VA

29d

About The Position

ADP is hiring an Implementation Team Manager. This position will leverage project management and leadership expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees. Adaptability, empathy, self-motivation, and organization skills are must-haves in this job. The role requires balancing workload while resolving escalations, focusing on priorities, and staying up-to-date on ADP and external policy changes. The position offers job satisfaction through leading a team that supports clients, with opportunities for career advancement at a stable, highly-respected Fortune 250 company that values an inclusive workplace. The pace can be fast, but the company culture allows for fun. Ready to #MakeYourMark? Apply now!

Requirements

Bachelor's degree
At least five years of client services and/or implementation experience
At least three years of people leadership experience

Nice To Haves

MBA or advanced degree
Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
Ability to work and thrive in a team environment, focused on achieving results
Ability to maintain cooperative working relationships with all levels of management
Ability to assess team members' performance and provide motivational support
Ability to work both independently and as part of a team
Strong client relationship building skills
Ability to recognize basic procedural issues as they arise and escalate to the appropriate level
Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
Proficient in the latest web technologies and working knowledge of various operating systems
Proficient using Microsoft Office
CPP or FPC certification
Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures
Prior leadership training

Responsibilities

Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals
Enhanced understanding and implementation of Business Units strategic goals. Oversee the use of standard process workflows by team
Function as a consultant and business partner to other groups within ADP
Train and mentor team members and identify development needs across the team, working Director to coordinate additional training as needed
Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
Serve as an acting backup to the Director, providing leadership, guidance and direction to team members in the absence of the director
Manage escalated issues and provide direction.
Collaborate with peers to establish best practices
Analyze team statistics and prepare reports for the Director
Evaluate associates on performance and complete annual performance appraisals.
Work in collaboration with associate to establish Individual Development Plans.
Develop and administer corrective action and performance improvement plans.
Hire/Fire authority in conjunction with Human Resources.
May have budgetary responsibility.
May have oversight of Workforce Management to include scheduling, and succession planning.
Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units