Implementation Manager

WellTheory

34d • $100,000 - $115,000 • Remote

About The Position

WellTheory is looking for a passionate, results-driven Implementation Manager to launch their enterprise clients and set them up for long-term success as they scale. This role will own the end-to-end client implementation process, ensuring launches happen on time, requirements are met, and their programs successfully get into the hands of members. The Implementation Manager will serve as the primary project owner across every implementation, coordinating with client stakeholders (HR, benefits, wellness, medical directors, and technical teams) to translate contractual commitments into successful go-lives. This is a cross-functional role that collaborates closely with Sales, Product, Operations, Engineering, and Care — and reports to the Co-founder, Operations.

Requirements

• 5+ years of implementation, client onboarding, or program management experience, ideally in digital health, benefits, or adjacent B2B2C environments, with a track record of delivering complex launches on time and within scope
• Relationship-driven communicator — you build trust with clients at every level, from day-to-day project leads to executive sponsors, and know how to read the room, adapt your style, and navigate sensitive conversations with professionalism and empathy
• Structured project manager — you bring order to ambiguity, drive accountability across teams that don't report to you, and keep every workstream on track without losing sight of the details
• Analytical and detail-oriented — you have strong business judgment and are comfortable working with data and analytics tools to gather requirements, troubleshoot issues, and validate launch readiness
• Hands-on, entrepreneurial mindset — you're comfortable starting as a team of one, rolling up your sleeves to execute while helping define the playbook for scale
• Adaptable and resourceful — you bring creativity to problem-solving, stay calm under pressure, and thrive in a dynamic, fully remote environment
• Deep empathy for the autoimmune experience — you don't need to have an autoimmune condition yourself, but you can genuinely connect with and convey the lived experience of autoimmune patients to potential customers
• Approach work with a beginner's mindset — you love learning, solve problems from the ground up, ask questions freely, and stay open-minded about new approaches

Nice To Haves

• Been called a "force of nature" and have done something most people wouldn't — run a marathon, started a company, earned a degree while working full-time, or overcome significant adversity
• Direct experience in digital health or the autoimmune/chronic condition space

Responsibilities

• Owning client implementation plans end-to-end, from kickoff through go-live and handoff to Client Success
• Managing multiple concurrent implementations against aggressive timelines
• Gathering business requirements and translating them into clear internal specs
• Serving as the primary point of contact for client implementation stakeholders
• Coordinating cross-functional workstreams across Sales, Product, Engineering, and Care
• Anticipating and resolving implementation risks with urgency and care
• Contributing to playbooks and best practices as the Implementation function scales

Benefits

• Meaningful equity
• Annual retreat
• Base salary range of $100,000 - $115,000

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed