Implementation Manager

WM MICHAEL STEMLER INC•Stockton, CA

2d•$70,000 - $70,000•Remote

About The Position

Assist VP, Operations with all aspects of installation requirements that includes but is not limited to documentation, processes, communication, and decision making for internal and external customers. • Assist VP, Operations with new and existing business installations and coordinates with internal and external customers. • Assist in prioritizing account issues, developing specific account plans, and directing daily activities to achieve account goals. • Assist in completing department projects for renewals, legislative mandates, customized mailings, and other administrative services. • Assist in completing and maintaining implementation required documentation for internal or external use. • Organizes, updates, and maintains client service and customer information in a manner useful to representatives. • Obtains, utilizes and accurately summarizes key data for management in a timely manner that assists in achieving desired account results. • Identifies and coordinates marketing, management and technical resources necessary to achieve existing account service objectives. • Coordinates with Implementation Team to maintain positive relationships with customers and brokers. • Coordinates with Marketing the creation, development, and maintenance of required client and member materials. • Establishes and maintains effective customer relationships with key decision makers and stakeholders, including consultants and brokers. • Ensures that account data is current, accurate and complete on internal computer systems. • Consistently supports compliance by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Delta Health Systems policies and procedures. • Actively participants with new and existing business customers and partners. • Represents company client meetings virtually or on site. • Maintains and updates organization agreements in the company’s contracts repository. • Other duties as assigned

Requirements

2- 4 years experience in marketing, business development, project management. and managing business to business relationships
Proven track record of meeting individual business objectives
Knowledge of and experience with employee health benefits
Strong computer and analytic skills, including experience creating client presentations using Microsoft Office programs
Excellent verbal and written communication skills
Expertise in handling difficult client issues related to health plan services, policies and procedures
Effective account management skills
Knowledge of stoploss and self-funding preferred

Nice To Haves

Knowledge of stoploss and self-funding preferred

Responsibilities

Assist VP, Operations with all aspects of installation requirements
Assist VP, Operations with new and existing business installations and coordinates with internal and external customers
Assist in prioritizing account issues, developing specific account plans, and directing daily activities to achieve account goals
Assist in completing department projects for renewals, legislative mandates, customized mailings, and other administrative services
Assist in completing and maintaining implementation required documentation for internal or external use
Organizes, updates, and maintains client service and customer information in a manner useful to representatives
Obtains, utilizes and accurately summarizes key data for management in a timely manner that assists in achieving desired account results
Identifies and coordinates marketing, management and technical resources necessary to achieve existing account service objectives
Coordinates with Implementation Team to maintain positive relationships with customers and brokers
Coordinates with Marketing the creation, development, and maintenance of required client and member materials
Establishes and maintains effective customer relationships with key decision makers and stakeholders, including consultants and brokers
Ensures that account data is current, accurate and complete on internal computer systems
Consistently supports compliance by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Delta Health Systems policies and procedures
Actively participants with new and existing business customers and partners
Represents company client meetings virtually or on site
Maintains and updates organization agreements in the company’s contracts repository
Other duties as assigned