Implementation Manager

Payroll Solutions•Sun Prairie, WI

2d•Hybrid

About The Position

The Implementation Manager will oversee the technical application design, construction, and implementation for assigned accounts and projects. This role will be responsible for leading a team of Implementation Specialists, developing ongoing plan operations as needed, and will be responsible for troubleshooting and resolving client inquiries as well as monitoring projects and plans to ensure implementations are processed efficiently. This includes: Responsible for leading a small implementation team. Ability to manager and ensure deliverables are within timeline and scope. Ensure clients get the best implementation experience and guidance throughout the process and are implemented in a timely and efficient manner. Overseeing the implementation of new HCM and Benefit Services clients. Organize and lead meetings with the clients to promote forward progress of the implementation process. Bring in Subject-Matter Experts (SME) to cover topics and assist in configuration of Onboarding/Offboarding, Benefits, TLM, GL, Applicant Tracking and additional ancillary products. Ultimately responsible for client satisfaction before being transitioned to Customer Service. Follow defined project plan in order to effectively implement additional HCM services. Communication of all steps, and progress on a regularly scheduled basis with client and team. Schedule and complete necessary new client on-site, telephone, or internet training to customer's satisfaction. Manage client relationship and provide primary client service throughout implementation.

Requirements

Bachelor's degree in a technical discipline or equivalent preferred.
Excellent organizational skills.
A strong product, service and technical background.
Highly organized, able to multi-task and work with others, etc.
Excellent communication skills.
Proven customer service skills.

Nice To Haves

HCM and iSolved experience is a plus.

Responsibilities

Leading a small implementation team.
Manager and ensure deliverables are within timeline and scope.
Ensure clients get the best implementation experience and guidance throughout the process and are implemented in a timely and efficient manner.
Overseeing the implementation of new HCM and Benefit Services clients.
Organize and lead meetings with the clients to promote forward progress of the implementation process.
Bring in Subject-Matter Experts (SME) to cover topics and assist in configuration of Onboarding/Offboarding, Benefits, TLM, GL, Applicant Tracking and additional ancillary products.
Ultimately responsible for client satisfaction before being transitioned to Customer Service.
Follow defined project plan in order to effectively implement additional HCM services.
Communication of all steps, and progress on a regularly scheduled basis with client and team.
Schedule and complete necessary new client on-site, telephone, or internet training to customer's satisfaction.
Manage client relationship and provide primary client service throughout implementation.

Benefits

long-term job stability
work-life balance to support raising a family
significant opportunity to grow your career within the company
Onsite, hybrid, or remote work arrangements.
Competitive medical, dental, and vision insurance plans.
FSA/HSA account options.
Paid Time Off (PTO).
401k employer matching program to save for retirement.
Tuition reimbursement and professional growth opportunities through continuing education.
Supplemental insurance options for life, AD&D, STD, LTD, and critical illness.
Bonuses for helping with business development leads.
Incredible potential for upward mobility and career growth.