Implementation Manager

PublicInput • Raleigh, NC

4h

About The Position

The SaaS Implementation Manager leads the end-to-end implementation of our SaaS platform for new customers, you will guide implementations from initial kickoff through successful go-live.
This role demands deep expertise in SaaS technologies and thorough knowledge of the PublicInput platform, along with strong solutioning skills to address unique customer requirements using creative, out-of-the-box approaches. Your focus will be on delivering successful implementations and establishing a strong foundation for long-term customer success.

Requirements

• 5+ years of experience in SaaS implementation / customer onboarding, or professional services roles within a SaaS company.
• Experience with configuration / customization for SaaS platforms.
• Technical aptitude including working knowledge of integrations (APIs, etc.). CSS experience is a plus.
• Excellent communication and interpersonal skills, with the ability to manage stakeholder expectations and build strong client relationships.
• Experience in customer-facing roles.
• Familiarity with GovTech and Public Sector contracts.
• Basic Project Management skills
• Ability to handle multiple projects in a fast-paced environment while maintaining attention to detail.
• Passion for customer success and driving adoption/retention.

Responsibilities

• Ensure PublicInput and Customer align on project scope, goals, timelines, and expectations.
• Act as a trusted advisor, translating feature concepts into value for stakeholders.
• Provide hands-on configuration, testing, and troubleshooting.
• Lead client training and knowledge transfer sessions.
• Create Standard Operating Procedure (SOP) documentation to facilitate user adoption.
• Collaborate with internal teams (e.g., sales, product, engineering, and customer success) to solve for technical and business issues and solutions.
• Manage multiple concurrent implementations.
• Ensure smooth transition to the Customer Success team to include a success plan for the first 6-12 months.
• Identify opportunities for process improvements and contribute to refining implementation methodologies.

Benefits

• Unlimited Paid Time Off: You know yourself best, so we trust you to take the time you need to maintain a rewarding work/life balance.
• Group Health, Dental, and Vision Plan: PublicInput offers a company-subsidized healthcare plan for employees that pays 100% of your healthcare costs or up to $600 monthly for you and your dependents. We also have options to add Dental, Vision, Life, and other benefit coverages for the employee and their family.
• $1,000 HSA Contribution: PublicInput will contribute $1,000 annually (spread over each month) to an employee’s Health Savings Account (HSA).
• Pre-tax 401k: The company provides access to make pre-tax contributions to a 401k program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed