Implementation Manager (Contractor Position)

RapidAI

8d • $30 - $35 • Remote

About The Position

As an Implementation Manager (6-Month Contract) at RapidAI, you will be at the forefront of medical device software development, acting as the vital link between cutting-edge technology and hospital teams worldwide. In this contract role, you will immediately dive in to drive the project lifecycle—from conducting initial site kickoffs and configuring scanner protocols to coaching clinical teams through successful "go-lives" that directly enhance patient care.
This high-energy position offers the opportunity to manage complex, multi-faceted projects independently while building strong, efficient relationships with healthcare providers to optimize their use of life-saving software. If you have a background in healthcare IT or clinical imaging and are excited to bridge the gap between technical innovation and real-world medical impact, this is a chance to make an immediate difference on a team dedicated to improving millions of lives.

Requirements

• A Bachelor’s Degree or equivalent professional experience is required.
• At least 2 years of experience managing complex projects within the healthcare or health-tech field is essential.
• Extensive experience working directly with or for hospitals and healthcare IT departments.
• A strong background in imaging, neurovascular, clinical environments, or healthcare-focused IT.
• Proven ability to hit the ground running to lead site kickoffs, track and organize site information, and manage multiple projects simultaneously within a contract timeframe.
• Responsible for coordinating server deployments and technical onboarding, including streamlining complex HL7/PACS integrations and multi-node DICOM protocols across hospital ecosystems.
• Highly effective communication skills with the ability to translate technical details for non-technical users.
• Must be independent, self-motivated, and willing to work occasional "odd hours" to meet hospital deployment needs.
• Must be located within the USA in either the Central (CT) or Eastern (ET) time zone to align with client schedules.

Nice To Haves

• Proficiency in dynamic worklist prioritization within enterprise RIS/PACS environments.
• Skilled in modality-to-PACS connectivity and DICOM destination configuration.
• Expertise in RHEL/CentOS or Ubuntu (Linux) environments.
• Holding a Project Management certification is considered a significant plus.
• Advanced proficiency across Google, Microsoft, and Apple product ecosystems.

Responsibilities

• Schedule/conduct project kickoff & update calls with hospitals (both commercial & research)
• Act as primary liaison between hospitals and RAPID to ensure RAPID product implementation projects are successful
• Track, document, and organize site information for commercial and research implementations
• Perform base level troubleshooting & support, including: Ensuring all test scans process appropriately, Working with site to configure base protocols on scanners
• Coach/prepare sites for successful go-lives
• Coordinate training and follow-ups for customers
• Manage customer relationship & provide amazing responsiveness/experience
• Conduct regular reviews with customer to evaluate utilization/performance
• Work with accounts to identify opportunities of upsell/growth/expansion
• Communicate new product information/educational opportunities

Benefits

• Direct Clinical Impact: Your work ensures doctors have the best tools to make rapid, life-saving decisions for patients.
• Autonomy and Ownership: You will work independently to manage your own portfolio of commercial and research implementations.
• Dynamic Environment: This is a fast-paced role where you will juggle multiple projects and communicate with both technical and non-technical stakeholders.
• Growth Focus: You aren't just setting up software; you are a consultant helping accounts identify opportunities for expansion and improved performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level