Implementation Manager

TranscendAP•Hamilton, NJ

7d•Remote

About The Position

Optima Global Solutions Inc., founded in 2001, has over two decades of experience in IT transformation across various industries including higher education, government, manufacturing, and financial services. They specialize in Automation and AI, Strategic Staffing, and Custom Solutions Development, focusing on process, people, strategy, and transformation. Currently, they are hiring for an Implementation Manager / Project Manager / Business Analyst for their Automation Company, TranscendAP. TranscendAP is a provider of Accounts Payable Automation and Intelligent Invoice Processing solutions for enterprise organizations, utilizing advanced automation, AI-powered document processing, workflow orchestration, and ERP integration. They aim to modernize financial operations and deliver exceptional customer outcomes. The role requires a blend of consulting, project management, and business analysis skills to lead customer implementations, gather requirements, coordinate projects, and ensure customers derive measurable value from the TranscendAP platform. This position is primarily remote.

Requirements

Bachelor's degree in Business, Information Systems, Computer Science, Finance, Accounting, or a related field.
5+ years of experience managing software implementation projects.
3+ years of business analysis and requirements gathering experience.
3+ years of customer-facing experience in a software or SaaS environment.
Experience managing multiple concurrent projects.
Strong project management, organizational, and prioritization skills.
Excellent written and verbal English communication skills.
Strong analytical, problem-solving, and critical-thinking abilities.
Experience leading customer meetings and executive presentations.
Ability to create professional documentation and customer deliverables.
Strong attention to detail and commitment to customer success.

Nice To Haves

Experience with Accounts Payable Automation solutions.
Experience with ERP platforms such as Oracle, Microsoft Dynamics, Quickbooks, Ellucian Banner, PeopleSoft, or similar systems.
Experience with workflow automation and business process optimization.
Experience with SaaS software implementations.
Experience with Procurement, Accounts Receivable, Purchasing, or Financial Operations processes.
Experience with OCR, Intelligent Document Processing (IDP), AI-powered automation, or invoice capture technologies.
Experience working in enterprise software consulting or professional services organizations.
Exceptional communication and interpersonal skills.
Confidence interacting with executives and senior business leaders.
Strong meeting facilitation and presentation abilities.
Ability to influence stakeholders without direct authority.
Customer-first mindset.
Strong ownership and accountability.
Collaborative team-oriented approach.
Positive attitude and willingness to solve complex problems.
Ability to remain organized and effective in a fast-paced environment.
Strong listening and relationship-building skills.

Responsibilities

Lead end-to-end software implementation projects from kickoff through go-live and post-production support.
Serve as the primary customer-facing project lead throughout the implementation lifecycle.
Facilitate project kickoff meetings, requirements workshops, status meetings, executive reviews, and training sessions.
Develop and maintain implementation project plans, timelines, milestones, and resource schedules.
Manage project risks, issues, dependencies, and escalation processes.
Gather, analyze, and document business requirements from customer stakeholders.
Translate business requirements into functional specifications and technical requirements.
Evaluate customer business processes and recommend workflow improvements and automation opportunities.
Map customer requirements to TranscendAP product capabilities and identify configuration or enhancement needs.
Create process flows, requirements documents, use cases, and implementation documentation.
Define integration requirements with ERP, Procurement, Financial, and other enterprise systems.
Collaborate with technical teams to design and validate integration mappings and business rules.
Assist customers with solution configuration and deployment planning.
Support testing activities including system testing, integration testing, user acceptance testing (UAT), and go-live readiness reviews.
Build trusted relationships with customer executives, project sponsors, administrators, and end users.
Provide regular project status updates and executive-level communications.
Create professional project documentation, meeting notes, training materials, and implementation deliverables.
Ensure successful user adoption through training, coaching, and change management activities.
Support customers post-implementation to maximize product value and adoption.
Work closely with Product Management, Development, QA, Professional Services, and Customer Support teams.
Collect customer feedback and enhancement requests and communicate them effectively to internal stakeholders.
Participate in product improvement initiatives based on customer experiences and market needs.
Maintain internal project dashboards, implementation metrics, and customer reporting.