Implementation Manager

Redwood Logistics • Chicago, IL

18d • $80,000 - $100,000 • Hybrid

About The Position

As an Implementation Manager within our Managed Services business unit, you will be responsible for managing complex client projects and internal initiatives. You will act as a customer-facing leader, applying transportation and logistics expertise to drive precise, consistent execution across deliverables, resources, and expectations.

Requirements

• Bachelors degree in logistics, supply chain management, operations management, transportation, business administration, or related field
• Minimum 2+ years in logistics, transportation, operations, warehousing, or distribution; experience with customer implementation or integration projects desired
• 1+ years experience as business analyst or project manager
• Demonstrated project management skills and project leadership ability required
• Excellent attention to detail and strong ability to prioritize and multi-task
• Exemplary written and verbal communication skills, able to comprehend and relay complex stories
• Proven track record of successful problem-solving and critical thinking
• Demonstrates timely and efficient follow through on deliverables
• Strong customer service background and the ability to quickly build rapport with customers
• Proven ability to be dynamic and adaptable to customer needs
• Enjoys working in a team environment
• Self-starter, entrepreneurial, high-energy who can take initiative in a fast-moving environment
• Ability to effectively build relationships across Redwood teams at all levels
• Proficiency with MercuryGate and/or OTM TMS is a plus
• High proficiency with MS Office Word, Excel, and PowerPoint

Nice To Haves

• Experience with managing complex project/programs desired
• Tableau

Responsibilities

• Ensure projects adhere to process guidelines and communicate with all project stakeholders
• Own functional requirements that must be clearly documented, are comprehensive, and easily trackable
• Analyze and determine project priorities, risks, and requirements for specific tasks
• Set internal teams expectations and provide regular progress updates to both internal and external stakeholders
• Communicate project issue status to management and realistically represent the urgency of issues to be resolved
• Serve as a liaison between external and internal stakeholders for customer implementation projects
• Perform client support through weekly status updates, issue resolution, and serve as a knowledge resource
• Drive effective communication, collaboration, and commitment across internal teams to execute client projects
• Develop project plans and timelines that balance speed-to-market with best-in-class quality standards based on requirements
• Support project problem resolution by documenting, collaborating, tracking, and performing timely follow-up to help ensure swift resolution
• Contribute insights to improve and standardize business processes that enhance customer service, internal reporting, information flow, and organizational planning
• Leads the daily activities of a project lifecycle through project planning, execution, cutover, and closure
• Involved in a multitude of simultaneous scoped customer and internal initiatives from tactical to enterprise-wide, with varying levels of technical depth
• Present complex stories and information to leadership in a concise and effective way, leveraging data, via PowerPoint or other creative presentation means
• Foster a spirit of urgency and collaboration that fulfills Redwoods' company values

Benefits

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees