Implementation Manager

Rundoo

2d • Hybrid

About The Position

Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to help them modernize so that they can continue to thrive.
Backed by leading investors including Bessemer and CRV, we've raised $18M across three rounds and are growing quickly. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry.

Requirements

• Excellent communicator with a track record of building strong, consultative customer relationships
• Experience in project management with exceptional attention to detail
• Problem solver who can proactively address client challenges proactively and troubleshoot issues to ensure a smooth implementation process.
• Ability to become an industry expert through working with clients, consulting with experts on our team, and independent learning
• Valid U.S. driver’s license
• Comfortable with travel
• Work in our Chicago office 4x/ week.

Nice To Haves

• Familiarity with or experience in paint and hardware, building materials, construction supply, or related industries.
• Comfortable adapting to a dynamic environment where priorities may shift and new challenges arise regularly.
• Prior experience in education.
• Experience driving change with customers adopting new workflows or systems.

Responsibilities

• Project manage the full implementation process: Oversee the journey of getting a client live on Rundoo, from initial kickoff call post contract sign to hardware ordering and setup to managing live and async portions of training to providing day-of go live support to providing 2-3 weeks of post go live high touch support before handing off to the client success team.
• Build strong client relationships: Develop a deep understanding of each client’s unique needs and goals, offering personalized, hands-on support throughout the onboarding process to ensure a seamless experience.
• Partner with sales development and customer success teams: Collaborate closely with both teams to ensure smooth handoffs and successful transitions, maximizing client satisfaction and long-term success.

Benefits

• Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)
• 401k with Betterment
• Unlimited PTO with 10 company paid holidays
• Daily team lunches for those in office
• Learning materials and audiobook subscriptions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees