Implementation Manager

Priority Technology Holdings, LLC•Alpharetta, GA

6h•$87,500 - $99,194

About The Position

As an experienced Implementation Manager you will lead the onboarding of enterprise clients from contract to go-live. In this role, you’ll ensure all boarding documents, configurations, and integrations are completed accurately and on time. The ideal candidate is detail-oriented, highly organized, and skilled at cross-functional communication. You’ll act as the central liaison between the client, sales, risk, underwriting, technical, and operations teams to ensure all boarding docs are completed correctly.

Requirements

3–5+ years of experience in payments, fintech, merchant acquiring, or financial services implementation or onboarding.
Strong knowledge of merchant setup processes, including MIDs, underwriting documentation, and gateway configuration.
Familiarity with card-present and card-not-present environments, PayFac models, and ISO/acquirer structures.
Excellent project management skills — able to manage multiple enterprise implementations simultaneously.
Strong communication and relationship-building skills with both clients and internal teams.
Proficiency with tools such as Salesforce, JIRA, Smartsheet, or other CRM/project platforms.
Bachelor’s degree in business, finance, or a related field (or equivalent work experience).

Nice To Haves

Experience coordinating with acquiring banks, processors, or payment gateways.
Understanding of PCI compliance, ACH, and settlement workflows.
Prior experience working with large enterprise merchants or software platforms integrating payments.
Ability to document and refine onboarding workflows for scale.

Responsibilities

Own and manage the implementation and onboarding process for new enterprise merchants and partners.
Coordinate and track the completion of all boarding and underwriting documentation, ensuring accuracy and compliance.
Serve as the primary point of contact for enterprise clients during the onboarding, document completion process, providing updates, timelines, and guidance.
Partner with Sales, Underwriting, Risk, Product, and Operations to ensure all internal teams have the information and materials they need for activation.
Work with integration and technical teams to ensure API credentials, gateway configurations, terminals, and payment setups are tested and functional.
Develop and maintain implementation project plans, timelines, and client status reports.
Identify and resolve issues that may delay merchant activation or funding.
Support internal process improvements for faster and more efficient enterprise client onboarding.
Conduct post-implementation reviews to ensure smooth handoff to Account Management or Customer Success.