Implementation Manager | HVAC / Engineering exp

Rebar•New York City, NY

8d•Onsite

About The Position

Rebar is building the next-generation operating system for commercial HVAC, Electrical, and Plumbing suppliers and subcontractors. Our V1 quoting product has scaled to 500+ quotes per day and we've doubled our annual recurring revenue in the first six weeks of 2026. Fresh off our $14M Series A (funded by the world’s best construction-tech investors), we’re entering our next phase of growth and are building out our Client Success team. You’ll work directly with the Client Success (CS), Product, and Sales teams to support clients and build the systems that will define Rebar’s CS motion. We’re transforming the $250B HVAC industry with AI-native software—an industry still largely untouched by modern tools. This is your chance to get in early. Our first product is live and scaling fast. To keep delivering the exceptional support that got us here, we need an Implementation Manager to own Client onboarding, training, and early-stage success. You’ll work to build the playbook that powers Rebar’s customer experience. We’re tackling a $250B industry that’s barely digitized—this is your chance to get in at ground level.

Requirements

3+ years in a technical or operational role within the Commercial HVAC/Mechanical industry (e.g., Estimating, Project Management, or MEP Design)
HVAC industry familiarity (required)
Project-management chops: you thrive building processes from scratch and hitting deadlines
Top-notch communication: you simplify technical concepts for any audience
Willingness to travel frequently ( up to 50% of each month )

Nice To Haves

Experience creating training content (videos, docs, workshops)
Proven track record of in-person rollouts and trainings

Responsibilities

Own In-Person Onboardings: run kickoff sessions, virtual demos, and hands-on trainings
Build Repeatable Processes: create playbooks, materials, metrics, and tracking
Be the Voice of the Customer: gather feedback on-site ( up to 50% travel ) and feed it straight to the Founders
Troubleshoot in Real Time: clear adoption blockers and keep implementations on track
Collaborate with Founders, Sales, and Engineering to surface insights, champion the client perspective, and influence the product roadmap
Help to maintain the client management section of our CRM and ticketing/messaging systems supporting inbound questions via email, live messaging, video calls, and tickets, ensuring fast, accurate, and tactical responses
Create and maintain internal and client-facing documentation, including workflows, FAQs, and best practices grounded in real construction and HVAC use cases
Help develop product demos, training materials, and short tutorials that make complex features easy to understand and adopt for technical and non-technical users