Implementation Manager, Americas

Crane Worldwide Logistics • Houston, TX

29d • Remote

About The Position

This role may be performed remotely by candidates based anywhere in North, Central, or South America. The Implementation Manager will lead end-to-end implementation delivery from contract award through go-live, hypercare, and transition to steady-state operations. This includes developing and maintaining project plans, coordinating resources, ensuring consistent execution across regions, and managing risks. The role involves overseeing SOP creation, validating integration scope with technology teams, monitoring progress, and serving as the primary point of accountability for implementation issues. Additionally, the manager will lead post-implementation reviews, stay updated on industry practices, and perform other related duties as required.

Requirements

• High School Diploma or GED required.
• Minimum 5 years of relevant international freight forwarding experience in operations, implementation, project management, or related disciplines.
• Demonstrated experience managing complex projects or client implementations.
• Strong knowledge of transportation, logistics, or supply chain operations and operating models.
• Proven ability to manage complex, multi‑stakeholder projects with competing priorities.
• Strong analytical and problem‑solving skills with the ability to assess risk and recommend practical solutions.
• Demonstrated ability to influence outcomes across matrixed teams without direct authority.
• Customer‑focused mindset with strong stakeholder management and communication skills.
• Ability to operate effectively under pressure and adapt to changing priorities.
• Proficiency with project management, reporting, and collaboration tools (e.g., Jira, dashboards, document repositories).
• Strong written and verbal communication skills, including executive‑level communication.
• Ability to work effectively with diverse, cross‑functional, and multicultural teams.
• Excellent organizational, planning, and time management skills with a high degree of accuracy and attention to detail.
• Job requires the ability to use vision, adjust focus and work on a standard computer screen.
• Job may require extended sitting or standing, use of standard office equipment.
• Job requires attendance and dependability.
• Frequent use of computer systems and standard office equipment.
• Ability to communicate verbally and in writing.
• Visual acuity sufficient for detailed, close work.

Nice To Haves

• Bachelor’s degree in Business, Transportation, Logistics, Supply Chain Management, or a related field preferred; or equivalent combination of education and experience.
• Prior leadership or cross‑functional coordination experience preferred.
• Experience in U.S. Customs Brokerage is preferred.

Responsibilities

• Lead end‑to‑end implementation delivery from contract award through go‑live, hypercare, and transition to steady‑state operations.
• Develop, own, and maintain implementation project plans, schedules, and deliverables, coordinating resources across Operations, Technology, Sales, Finance, and external stakeholders.
• Ensure implementation strategies are executed consistently across all participating regions, stations, and operational teams.
• Identify, assess, and escalate risks related to scope, operational readiness, systems, financial exposure, and service performance; drive mitigation plans to resolution.
• Oversee the creation, review, and governance of Standard Operating Procedures (SOPs) and implementation documentation to ensure operational compliance and knowledge transfer.
• Partner with Technology and Solution Engineering teams to validate integration scope, reporting requirements, and system readiness aligned with contractual commitments.
• Monitor implementation progress and performance through defined reporting mechanisms, dashboards, and project management tools; ensure accuracy and timeliness of updates.
• Serve as the primary point of accountability for implementation issues and escalations, applying sound judgment to balance client expectations, operational capability, and commercial risk.
• Lead post‑implementation reviews, including operational and financial performance assessments, and contribute to continuous improvement initiatives.
• Maintain awareness of evolving tools, systems, and industry practices impacting implementation delivery.
• Perform other related duties as required.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED