Implementation Manager

Rain • New York, NY

13d • $50,000 - $999,000 • Hybrid

About The Position

Rain is seeking a detail-oriented, passionate Implementation Manager to join our team. In this role, you will be a key player in integrating enterprise clients, leveling up our onboarding process across our platform, and helping train product analysts. You will work closely with cross-functional teams including operations, compliance, and sales to ensure that our partners have a seamless experience and are fully supported in leveraging our offerings.

Requirements

• Bachelor's degree in Business, Analytics, Economics, or a related field
• 4-8 years of experience in a product analyst or similar role, preferably at a Fintech or BaaS company
• Strong analytical and problem-solving skills, with the ability to work with complex data sets
• Experience with product analytics tools
• Excellent communication skills and ability to work cross-functionally with diverse teams
• Ability to work independently and take ownership of tasks while collaborating with team members

Nice To Haves

• Experience in the financial services or credit card industry
• Familiarity with SQL and other data query tools
• Knowledge of customer onboarding best practices in a tech-driven environment

Responsibilities

• Facilitate the integration of key company accounts into the platform, ensuring a smooth transition and troubleshooting any issues
• Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding
• Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process
• Train product analysts on onboarding best practices
• Support the design of onboarding workflows for new business customers
• Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products
• Work with product managers to define business requirements for onboarding and create user stories
• Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders

Benefits

• Unlimited time off
• Flexible working
• Home office stipend
• Comprehensive health, dental, and vision plans for you and your dependents
• 100% company subsidized life insurance plan
• 401(k) with a 4% company match
• Equity plan
• Rain Cards for testing products
• Eligible health and wellness spending (gym memberships/fitness classes, massages, acupuncture)
• Team summits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level