Implementation Manager

JPMorganChase•Plano, TX

43d

About The Position

Shape how clients experience complex platform and channel changes by designing clear, dependable migration approaches. In this role, you’ll partner across product, implementation, technology, and client-facing teams to reduce risk and improve outcomes. You’ll bring structure to ambiguity, align stakeholders, and translate requirements into practical plans. If you enjoy working across teams and owning delivery-ready designs, this role offers broad impact and visibility. As a Migration Design Manager in the payments migration team, you design end-to-end migration approaches for client-impacting system and digital channel changes. You partner closely with product, implementation, technology, and client service teams to define requirements, plan delivery, and support a consistent client experience. You create clear documentation and lead working sessions that align stakeholders on scope, timelines, dependencies, and readiness.

Requirements

Experience designing and/or delivering client-impacting migrations for payment products, platforms, or digital channels
Client-facing experience or experience supporting client implementations and service outcomes
Experience producing delivery-ready documentation such as Statements of Work, requirements, runbooks, or migration plans
Experience leading cross-functional working sessions with clear agendas, decisions, and follow-ups
Project management skills, including managing scope, timelines, dependencies, and risks
Experience working with technical partners to plan implementation activities and cutover readiness
Knowledge of merchant payments, cash management, and/or trade-related payment services (confirm the exact scope)
Ability to assess issues, determine severity, escalate appropriately, and drive resolution within defined ownership
Proficiency with standard desktop productivity tools and collaboration platforms

Nice To Haves

Knowledge of API-based onboarding and digital product implementations
Familiarity with payment processing operations, back-office workflows, and transaction reporting concepts
Experience supporting multiple product families or regions and coordinating stakeholder readiness across them
Experience creating repeatable migration frameworks, templates, or playbooks to improve consistency
Experience partnering with governance and risk stakeholders to document controls and approvals for migrations
Experience in complex, multi-stakeholder environments with concurrent delivery timelines
Additional language skills relevant to the client base (if applicable) — TBD

Responsibilities

Define and document migration approaches for in-scope platform and channel migrations, tailored to the product family and client needs
Produce Statements of Work that outline scope, assumptions, dependencies, milestones, risks, and readiness criteria
Lead migration forums (e.g., working groups and steering meetings) to drive alignment and decision-making
Partner with product management, implementation teams, technology, sales, relationship teams, and risk/compliance stakeholders to confirm requirements and constraints
Manage multiple migrations concurrently, balancing timelines, resources, and competing priorities across stakeholder groups
Identify client and colleague impacts and coordinate preparedness activities with regional and functional partners
Serve as an escalation point for migration design questions and issue triage within the scope of the role
Identify process gaps and improvement opportunities, and work with partners to incorporate fixes into migration plans and deliverables
Maintain up-to-date knowledge of relevant digital channels, products, and services within scope, and translate changes into migration implications
Develop and share practical guidance, playbooks, and lessons learned to improve consistency and execution across migrations
Adhere to firm policies, procedures, and control requirements throughout planning and delivery activities