Implementation Manager

Fusion Health

42d•$90,000 - $110,000•Remote

About The Position

We are seeking an experienced Implementation Manager to lead full-cycle implementation projects for our clients. This role involves managing scope, deliverables, and timelines, coordinating with internal Fusion teams and client stakeholders to define goals and ensure alignment. You will oversee EHR configuration, customization, and data migration, facilitate training and system adoption sessions, and partner with clinical and IT teams to optimize workflows and ensure regulatory compliance. The ideal candidate will proactively identify risks, resolve challenges, and maintain clear communication with clients throughout the project lifecycle, documenting progress and decisions for continuity and transparency.

Requirements

Bachelor’s degree and 5+ years of experience, ideally in healthcare technology.
Hands-on experience with EHR implementations, integrations, or healthcare workflow optimization.
Demonstrated technical aptitude: you’ve worked closely with system configuration, data migration, and validation processes, and can quickly learn Fusion’s proprietary configuration logic, data relationships, and workflow dependencies.
Familiarity with HubSpot, project management platforms (Jira, Confluence, Smartsheet) and client success or support tools.
Strong communication and stakeholder management skills - you translate technical into practical.
A collaborative mindset and a bias toward action; you don’t wait for direction to move projects forward.
Ability and willingness to travel to Fusion offices and client sites as needed.

Nice To Haves

Experience working with API integrations or SQL-based reporting is a plus.

Responsibilities

Lead full-cycle implementation projects, managing scope, deliverables, and timelines.
Coordinate across Fusion teams and client stakeholders to define goals and ensure alignment.
Oversee EHR configuration, customization, and data migration to deliver smooth transitions.
Facilitate training and system adoption sessions to build confidence and engagement.
Partner with clinical and IT teams to optimize workflows and ensure regulatory compliance.
Proactively identify risks, resolve challenges, and keep projects on track.
Communicate clearly and consistently with clients, keeping them informed every step of the way.
Document progress, decisions, and configurations to ensure continuity and transparency.