Implementation Manager Team Lead (US, Remote)

Eleos Health

12h•$160,000 - $170,000•Remote

About The Position

We are looking for a dynamic Team Lead of Implementation to add to our growing CS team. In addition to becoming a player/coach to the existing team of Implementation Managers and Specialists, you will play a critical role in building, leading and improving our implementation processes. From initial scoping to successful execution, you will be responsible for uncovering areas of operational improvement, and optimizing and redefining our delivery processes. Reporting to the Director of Implementation, you will work closely with your Team Lead counterparts in Product, R&D, Sales, Support, Solutions Engineer, Training, and Customer Success, in addition to key stakeholders across the team. With an innovative platform that meets a clear market need with growing traction and customer base, this is an amazing opportunity to drive change within the organization as well as increasing the speed to value time during our new customers onboarding journey.

Requirements

5+ years of experience in Implementations in Healthcare technology and held key relationships with Operational, Clinical, and Technical executives and stakeholders
Demonstrated success in leading a team of Implementers in a high growth startup
Demonstrated success in improving time to value and quality within internal processes
Obsessed with the customer and end-user experience
Experience building, customizing, and implementing Project Plans, Dashboards, and Implementation tools to improve time to value for customers
Experience with key components of our systems (SSO, Tele-health, EHR integrations, SFTP, JSON)
Deep understanding of SaaS in healthcare
Have worked at a fast-growing start-up before, preferably with enterprise and mid-market deals
Data-driven, detail-oriented, customer-focused, business-minded, technologically and intellectually curious
Excellent written and verbal communication skills
You are a self-starter, you love learning and are always actively looking for opportunities to contribute
Up to 30% travel

Responsibilities

Lead the Implementation team members of Implementation Managers and Specialists
Drive capacity planning with your Product and R&D counterparts to size work appropriately and set delivery timelines
Identify and execute on initiatives to improve time to value and quality of deliveries
Provide strategic and tactical support to the GTM organization and drive repeatability, predictability, and scalability across the implementation process.
Track and report all key performance indicators, goals, efficiency, and trend analyses during regular internal reviews of the implementation function.
Be the face of our Implementation Teams in key customer conversations and relationships
Work cross-functionally with Product and R&D teams to tackle technical builds and deliveries into a tactical implementation plan.
Design and improve tools to improve support the implementation process, including project plans, status reports, dashboards, and coaching tools
Ensure the integrity of our implementations by mitigating risk and quality issues. If they do arise, be an expert in navigating them to resolution with your counterparts.
Work with your Team Lead counterpart on effective resource allocation

Benefits

wide and generous health benefits
significant equity and 401(k) plans matched to 4%
Flexible PTO + Additional mental health days off you can take any given moment simply because you need them.
Fully remote work environment
Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.

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