Implementation Manager I

InComm Payments•Atlanta, GA

About The Position

The International Implementations team supports Sales, Marketing, IT and Operational efforts in a diverse and challenging global business environment. As an International Implementations Manager (IM), you will be responsible for managing the delivery of multiple small to medium-size projects which require the ability to lead and influence project stakeholders. On larger and more complex strategic projects, the IM may participate as a consultant or subject matter expert in support of traditional IT Project Management resources. The IM may also be responsible for operational management of 3rd Party Processors and InComm Retailers as it relates to Product Implementations. When supporting Product Implementations and/or Partner Integrations, it is the IM’s responsibility to conduct a wide variety of Project Management activities across multiple internal and external groups to deliver. Typical projects will include high-level, complex requests with high priority and strategic need. IMs are also expected to lead, mentor, and train less seasoned staff to aid in continual improvement and education efforts. IMs are expected to oversee activities to facilitate project workflow in a timely manner and to break down barriers when necessary to assure the needs of InComm Retailers and Partners are met. Project efforts are consistent in approach and are comprised of many repeatable and process driven tasks. The role will also deliver documentation and process improvements which increase efficiency in the way InComm executes and drives Partner satisfaction. This role will provide a consolidated, single point of service and communication regarding product implementations internally and externally.

Requirements

Strong Technical and Business Acumen
Understanding of Transaction Processing
Ability to Communicate Technical and Business Requirements Effectively Between Sales and IT
Self-Directed, Detail Oriented, and Decisive
Willingness to Take Initiative and Drive Problems Toward Solutions
Ability to Influence Others and Develop Strong Business Relationships
Adaptable/Flexible & Well-Organized
Strong Problem Solving, Troubleshooting, and Analytical Skills
Ability to Delegate Tasks and Manage to Completion
Excellent Time Management and Prioritization Skills
Strong Written and Oral Communication
Ability to Retain and Call Upon Complex Technical Subject Matter and Business Processes
Ability to Work in a Fast-Paced and Highly Seasonal Environment
Bachelor’s Degree in Business, Information Technology, or Related Field, or Equivalent Work Experience Required
1+ years of Experience Working in Account Management, Project Management and/or Product Implementations in a Relevant Industry and/or Setting
1+ years in Software or Technical IT Environment
Experience in Delivering Communications and Reports to Cross-Functional Management Teams
Excellent Project Management Skills to Successfully Lead and Manage Multiple Complex Projects Simultaneously
Demonstrated Ability to Successfully Act as the Liaison between External and Internal Customers while Maintaining a High-Level of Client Satisfaction
Ability to Cope Effectively in Stressful Situations
Ability to Grasp Intricacies of Complex Technical Subject Matter Identifying Key Tasks and Deliverables
Ability to Plan, Think and Act Independently to make Appropriate Decisions Ensuring Accurate and Effective Project Management for Each Assignment
Comprehension of Procedures used with Quality Assurance and User Acceptance Testing
Experience with or Knowledge of Fintech/Payments Implementations, Transaction Processing, and/or Retail Point of Sale Integrations and Systems
Intermediate Knowledge of MS Flow, MS Power Apps, MS Power Automate, MS PowerBI, and MS CoPilot

Nice To Haves

PMP, Six Sigma, Scrum and/or Agile Certification Preferred, but Not Required

Responsibilities

Full E2E Accountability for International Implementations
Coordination/Assistance with Partner/Retailer Integrations
Responsible for Project Pre-Planning, Milestone Tracking, Execution, Oversight, Wrap-Up, and Lessons Learned Activities, as Required
Operational Management of 3rd Party Processor and Retailer Relationships, as Required
Maintenance of All Project Documentation and Artifacts
Build and Maintain Analytical Dashboards and/or Automated Process Flows using MS Office O365 Toolsets including CoPilot and other Generative AI/LLM Technologies, as Required
Distribution of Communications to All Stakeholders for Assigned Projects
Support Internal Support Teams and act as Subject Matter Expert (SME) for Resolution of Internal Trouble Tickets, as Required
Coordinate and Manage All Special Projects or Miscellaneous Assignments, as Required
Ensure All Milestone Updates are Timely, Accurate, and Informative
Utilize Scheduling and Forecasting Toolsets to Reduce Escalations & Increase Throughput
Build Rapport with Business Teams Globally to Enable Effective Communication and Collaboration
Promote Idea Generation and Collaboration with Cross-Functional Teams
Track and Log Issues, Roadblocks, and Highlights to be reviewed in Search of Continuous Improvement
Spearhead Efforts to Maintain and Regularly Update on Retailer and Partner Level Implementation Requirements
Assist Leadership in Forecasting Regional Product Implementation Pipeline
Act as SME in Various Areas of Business
Identify System Updates and Configurations, as Required
Ensure Timely & Accurate Delivery of Projects/Products
Examine and Document Business Processes Where Relevant
All Other Duties Assigned or Required