Implementation Manager, Automation Systems

ScriptPro LLC•Mission, KS

1d•Hybrid

About The Position

ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada. The roles within ScriptPro’s Field Operations department involve direct interaction with customers, which provides an unique opportunity to understand their needs and deliver tailored solutions. These teams are involved with the implementation and maintenance of our customers’ environment and infrastructure. This is a technical and collaborative role with the ability to make an impact on pharmacy systems.

Requirements

Bachelor's degree in technical discipline, Project Management, related field is preferred
Proficiency with Microsoft Office program suite [e.g. Excel, Word, Project, Visio]
Experience with software application installations, client/server relationships, networking, and database structure/management
Strong negotiation skills and the ability to effectively navigate constraints and balance customer and company requirements
Ability to evaluate and effectively prioritize competing demands of varying scope and complexity
Business-casual attire, at a minimum, is required while in the office and when meeting with customers; personal hygiene and appearance must be well maintained
Ability to adjust work hours as required to meet workload and project delivery needs
Requires effective email and telephone communication skills, with an emphasis on timely responses, audience-appropriate messaging, and professional etiquette in a fast-paced environment
Exceptional verbal and written communication skills; ability to communicate among project stakeholders appropriately and in a timely manner
Exceptional analytical skills and the ability to assess risks/obstacles and provide positive alternative solutions as necessary
Exceptional time management and organizational skills
Dedicated to providing excellent customer service and representing ScriptPro in a professional manner in all situations
Must have high-speed reliable internet access with a hard-wired connection
Must have a distraction free home office workspace
Must be willing to participate in video virtual meetings (camera on)
Requires routine use of standard equipment and extended computer use.
Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach.
Problem-solving, practical learning, and instruction interpretation skills are essential.
All applicants must have legal authorization to work in the United States.

Nice To Haves

Bilingual in Spanish and/or French
Pharmacy or healthcare industry experience
Experience with ScriptPro products

Responsibilities

Assess client business systems and effectively integrate applicable hardware and software solutions, including system implementations, upgrades, custom development projects, and coordinating new contract set ups with the ScriptPro Robotic System.
Work closely with other Robotic Project Managers serving as a liaison between the customer and internal teams throughout the Robotic System implementation life cycle, coordinating project schedules, and facilitating tasks with multiple departments to ensure all project phases are documented and completed properly.
Work with customers to gather, manage, and prioritize requirements
Prepare customer specification documents, interface documents, business rules, data mapping, and other documentation as necessary for development teams
Communicate with both internal and external teams, including third party vendors, to ensure all parties are knowledgeable regarding scope of work, timeline, and deliverables
Proactively resolve conflicts, handle ambiguity, and facilitate groups to achieve objectives
Maintain knowledge of all company products in order to conduct effective installations
Manage multiple customer accounts throughout implementation
Travel to meet with new customers and gather site-specific information; requires about 30% travel (equal amounts of long-distance driving and air travel)
Perform other duties as assigned
Ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI).
Completion of annual cybersecurity and privacy awareness training is required.