Implementation Manager - Advanced Builder Team (ABT)

Flowcode•New York, NY

39d

About The Position

This is not a traditional onboarding role. The Implementation Manager (ABT) is responsible for driving real adoption across our portfolio, specifically ensuring every customer is live on Hubs, fully activated on Flowcode 2, and using the features required to drive measurable engagement. Our first priority is to increase adoption fast within the Sports Pod, working with brands like NBA, NFL, NHL, MLS, Premier League, PGA, and more. You will operate at the intersection of onboarding, product adoption, customer health, and scale. The mandate is simple: basics should just work. Customers should go live fast, adopt deeply, and expand usage without friction. If something feels manual, slow, or “2023,” you fix it.

Requirements

3-5+ years in implementation, onboarding, or customer activation in a high-growth SaaS environment
Strong operational rigor - you know how to move multiple accounts forward simultaneously
Data-oriented mindset; comfortable tracking usage, engagement, and activation metrics
Excellent communicator with the ability to lead training sessions and executive-facing walkthroughs
Proven ability to work cross-functionally with Product, CS, Sales, and Marketing
Bias toward action, clarity, and raising the bar

Nice To Haves

Experience working with enterprise or sports/entertainment clients preferred

Responsibilities

Drive 100% Hub adoption across all sports customers (and expand to other verticals afterwards)
Identify accounts not using Hubs and build activation plans to migrate them
Partner with CS and Sales to position Hubs as the default operating model
Build and Design Hubs from end-to-end, or leverage design team if more efficient
Reduce time-to-live and eliminate friction in launch
Lead onboarding and training for new sports teams onto Flowcode 2
Build and continuously refine a world-class demo that clearly shows step-change improvement
Ensure customers understand not just how to use the platform, but why it’s materially better
Push customers toward feature depth, not surface usage
Maintain visibility into customer engagement metrics
Identify under-adoption early and intervene quickly
Drive adoption of key features tied to performance (analytics, integrations, automation)
Work with CS to turn low-engagement accounts into expansion-ready accounts
Partner with Product Marketing to build scalable onboarding and adoption assets
Codify best practices into templates, guides, and repeatable workflows
Identify patterns in friction and feed them back into Product
Help move onboarding from manual → automated wherever possible