Sr. Implementation Engineer
About The Position
Q2 is seeking a Senior Implementation Engineer to join our Risk & Fraud Management Service Delivery team. This role is responsible for delivering complex financial institution transformation initiatives, including mergers, acquisitions, core conversions, and platform migrations. The position is critical to ensuring Q2's solutions are accurately designed, configured, and implemented to support seamless client transitions during high-impact events. The role involves working with highly configurable, multi-platform solutions that require strong technical aptitude, problem-solving skills, and adaptability. The Implementation Engineer will navigate complex financial institution environments, partnering closely with project managers, internal teams, and clients to ensure configurations, integrations, and data mappings are executed with precision and aligned to critical conversion timelines. As Q2 expands the use of automation and AI-enabled capabilities, the engineer will leverage emerging technologies to improve delivery efficiency, enhance client outcomes, and support scalable implementation practices. The role also includes playing a key part during conversion events, which may involve weekend go-lives, executing runbooks, validating configurations, troubleshooting issues, and providing production support through project completion.
Requirements
- Typically requires a bachelor's Degree in related field and 8+ years of experience
- Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
- Configuration and deployment experience with Web Services
- Strong troubleshooting, diagnostic and analytical skills
- Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
- A relentlessly positive disposition
- Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion
- Ability to train individuals 1-on-1 and in a classroom environment
- The ability to remain calm, diplomatic, and cooperative under stressful conditions
- Strong written and oral communication skills including communication of technical concepts to non-technical individuals
- Fluent written and oral communication in English
- Authorized to work for any employer in the U.S.
Nice To Haves
- Data migration experience a plus
- Familiarity with cloud hosting environments (Azure, AWS) preferred; VMware experience also applicable
- Experience with Python and other scripting languages
- Financial Services and Enterprise Software experience beneficial but not required
Responsibilities
- Partner with clients and internal teams to understand business requirements and direct the configuration duties
- Develop and perform quality assurance check points within your team to ensure quality and timely delivery
- Problem-solve routine to complex issues
- Create and implement tools that increase quality, security and productivity
- Track status and provide updates in relation to overall implementation process
- Execute and validate database merges, deconversions, and data migrations aligned to merger and conversion timelines
- Author and maintain runbooks used during conversion events
Benefits
- Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits, including competitive health insurance offerings
- Generous paid parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs – “You Earned it”
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What This Job Offers
Job Type
Full-time
Career Level
Senior
