Sr. Implementation Consultant

Irth Solutions

6d•CA$140,000 - CA$160,000•Hybrid

About The Position

Irth Solutions is seeking a full-time Implementation Engineer to oversee assigned clientele, ensure their continued success, and provide regular updates to both the client and Irth management. This role involves client engagement from Pilot Programs through implementation of our solutions, and continues with the introduction of new features. The successful candidate will be responsible for customer satisfaction and success, establishing strong relationships with clients, and responding to technical/business inquiries. This pivotal role will empower customers by ensuring they fully utilize the application to advance their business and drive Irth revenue.

Requirements

5+ years’ experience in the midstream / transmission pipeline industry required.
Deep understanding and knowledge of Z662 / ASME and other industry guidance required.
Experience analyzing different types of pipeline integrity assessment data required.
Strong relationship management and organizational skills.
Ability to travel throughout North America and internationally if needed.
Very organized and structured with attention to detail.

Nice To Haves

Experience working with pipeline integrity software and technology preferred.
Experience working with multiple levels within a Fortune 100 company preferred.
Experience with solution development processes and application support lifecycles preferred but not required.

Responsibilities

Develop a thorough understanding of Irth – Asset Integrity for Pipelines products to successfully implement, configure, and train new users.
Project management – ability to confidently and successfully manage project deliverables, success KPI’s and project budgets.
Teach and coach new and active customers to identify threats to their pipeline assets identified by the software and assist them to achieve their business goals and objectives.
Suggest additional ways that these tools can be used to address regulatory data collection & analysis needs.
Submit and assess the value of enhancement requests and prioritize those requests for adoption in the product.
Provide mentorship on integrity management best practices.
Perform configurations, data loading, model execution, report presentations and interpretation of results.
Manage requirements from multiple client accounts.
Build and maintain strong customer relationships.
Drive the success of our customers by greater adoption and possible expansion opportunities within the active customer base.
Drive improvements in processes and policies, helping to move toward greater automation, self-service, and customer empowerment.
Work effectively with various teams including large client organizations.
Be the key communication channel for all business and development opportunities for responsible clients.
Work with product management teams to communicate customer requirements/requests.
Support product development sprints by providing customer insights and feedback.
Communicate effectively to all channels involved in product development.

Benefits

Competitive salary.
Comprehensive health plan options, including medical, dental, and vision coverage.
401(k) plan with company match.
Flexible PTO policy plus company-paid holidays.
Life insurance.
Pet insurance.
Employee discounts and perks programs.
Generous one-time work-from-home stipend to help you set up your home workspace.
Company events and opportunities to connect, including monthly team lunches, volunteer outings, and quarterly gatherings.
Complimentary snacks, beverages, and coffee at our Columbus, Ohio office (for hybrid employees).