Implementation Engineer

COFREIGHT INC • Buena Park, CA

4d • $70,000 - $75,000 • Onsite

About The Position

This role bridges technology, business processes, and customer requirements, ensuring successful implementations and continuous process improvement. This role is ideal for someone who is a hands-on problem solver and who can quickly understand business requirements, translate them into technical solutions, troubleshoot complex issues, and use AI tools to rapidly create frontend mockups and prototypes—in hours, not days.

Requirements

• Bachelor’s degree in Computer Science, or Information Systems.
• Experience in software implementation, systems integration, technical consulting, or a similar role.
• Experience with SaaS, enterprise, or custom software platforms.
• Strong proficiency with SQL, APIs, and scripting such as Python, TypeScript, Bash, or PowerShell.
• Understanding of databases, web services, cloud platforms, deployment processes, and environment management.
• Ability to analyze application logs and troubleshoot system performance issues.
• Strong business process analysis and problem-solving skills.
• Fluent with modern AI tools and capable of rapidly creating frontend mockups/prototypes.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage multiple projects.

Nice To Haves

• Experience in AI-powered Agile environments.
• Mandarin speaking/writing skills.
• Familiarity with Jira, Confluence, ITSM, and change management.
• Experience with monitoring/performance tools such as New Relic or Grafana.
• Experience with AI-assisted development and automation workflows.

Responsibilities

• Gather requirements and configure software solutions to meet customer needs.
• Install, integrate, customize, test, and deploy software platforms.
• Analyze business processes and recommend best-practice solutions.
• Troubleshoot technical issues and perform root-cause analysis.
• Develop implementation documentation, configurations, and deployment procedures.
• Collaborate with clients, project managers, business analysts, developers, and product teams.
• Conduct client training, knowledge transfer, and post-implementation reviews.
• Identify opportunities for automation, standardization, and process improvement.
• Provide technical feedback to Product and Engineering teams to improve solutions.

Benefits

• Competitive health benefits
• Paid time off in accordance with company policy and applicable state requirements
• Leadership and professional development programs
• Opportunities to build AI literacy through hands-on use of intelligent systems and automation that support human, data-driven decision-making.
• Internal growth and career mobility opportunities
• Free luncheons and on-site team events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level