Implementation Engineer

Q2 • Lincoln, NE

11d • Hybrid

About The Position

Q2 is seeking an Implementation Engineer responsible for implementing Q2’s Risk & Fraud Management Software Solutions to align with the business requirements of our customers. You will be exposed to a highly configurable product on multiple platforms, configured/engineered uniquely for each customer. This role will interface directly with clients to manage questions and issues during a project and works closely with internal project teams to complete tasks and meet time-sensitive deadlines. Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work independently and in a group setting.

Requirements

• Typically requires a bachelor’s Degree in related field and 5-7 years of experience
• Hands on experience with databases and data queries to support application configuration, troubleshooting, and implementation activities.
• Strong troubleshooting, diagnostic and analytical skills.
• Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
• Strong written and oral communication skills including communication of technical concepts to non-technical individuals
• Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.
• The ability to remain calm, diplomatic, and cooperative under stressful conditions
• This position requires fluent written and oral communication in English.
• Applicants must be authorized to work for any employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

• Experience configuring or integrating applications using APIs or web services a plus.
• Salesforce experience a plus
• Data migration experience a plus
• Financial Services and Enterprise Software experience beneficial but not required

Responsibilities

• Partner with clients and internal teams to understand business requirements and direct the configuration duties
• Develop and perform quality assurance check points within your team to ensure quality and timely delivery
• Take ownership of your team’s business results by developing and leading training and execution plans
• Monitors and impacts key metrics and efficiencies
• Problem-solve routine to complex issues
• Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
• Identify opportunities to build tools or enhancements that improve implementation quality, efficiency, and team productivity.
• Track status and provide updates in relation to overall implementation process
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
• Work closely with Development and other teams to ensure client satisfaction and on-time delivery

Benefits

• Health & Wellness
• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level