Implementation Engineer

Zeta Global

1d•$80,000 - $90,000

About The Position

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. Zeta Global is seeking an Implementation Engineer to play an integral role in the execution and growth of our Professional Services Team. You will be part of a services team focused on delivering high value customer experiences while making use of your technical knowledge and communication skills.

Requirements

Educational background/work experience in Web Development, Engineering and/or a related field.
1-2 years of experience implementing/ integrating technology with external customers at either a consulting firm or with a SaaS technology company.
1-2 years of experience with HTML, CSS, and JavaScript
Working knowledge of RESTful API's and server-side technologies, SQL, Git and using the terminal/command line.
An ability and strong desire to quickly learn new technologies, including a variety of programming languages, frameworks and web services.
Skills and patience in presenting above technical concepts to individuals without strong technical backgrounds.

Nice To Haves

Experience with AWS, Node.js and Python preferred
Knowledge of digital marketing and email/SMS/Mobile production is a major plus.

Responsibilities

Work closely with customers and Zeta Global's Implementation Manager to execute an implementation plan, help code and test an effective solution to their integration needs.
Provide strategic code-focused solutions for customers, including design-driven templates, web forms and API data validations.
Work with JSON data feeds and our proprietary scripting languages to add dynamic data and content to email templates and onsite recommendation sections.
Ability to mock up sample code for client, setup, test, and debug platforms' api offerings.
Develop technical solutions with a focus on performance and maintainability.
Work collaboratively with our Solution Consulting, Product and Engineering teams, as well as 3rd parties and customer-facing teams.
Find success by providing valued customer-driven solutions focused on quality and the long-term success of customers.
Work closely with the Customer Success Managers on any highly technical customer projects and use cases, scoping an end-to-end solution for their marketing and development teams to implement in order to maximize their usage of their product(s).
Perform technical audits across key for high-touch, high-risk customers to ensure that they’re using their respective platform correctly in order to increase product satisfaction and minimize churn.
Able to debug complex issues (such as failure, performance issue, etc.) arising from custom solutions.
Able to consult on custom solution design.
Publish detailed documentation/solution write ups for posterity and to minimize time-to-value for future customers with similar needs.