Implementation Engineer

Q2 • Cary, NC

1d • Hybrid

About The Position

Q2 is seeking an Implementation Engineer to be responsible for implementing Q2’s eBanking Solutions in order to align with the business requirements of our customers. You will be exposed to a highly customizable product on multiple platforms that are configured/engineered differently for each customer. Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work independently and in a group setting. This role will also interface directly with clients to manage questions and issues during a project.

Requirements

• Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.
• Strong troubleshooting, diagnostic and analytical skills.
• Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
• A relentlessly positive disposition
• Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.
• Ability to train individuals 1-on-1
• The ability to remain calm, diplomatic, and cooperative under stressful conditions
• Strong written and oral communication skills including communication of technical concepts to non-technical individual
• This position requires fluent written and oral communication in English.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

• Experience working on the setup/Admin side of the Salesforce.com Platform a plus
• Configuration and deployment experience with Web Services
• Experience with Python and other scripting languages a plus
• Financial Services and Enterprise Software experience beneficial but not required

Responsibilities

• Partner with clients and internal teams to understand business requirements and direct the configuration duties
• Develop and perform quality assurance check points within your team to ensure quality and timely delivery
• Take ownership of your team’s business results by developing and leading training and execution plans
• Serve as our Integrations Subject Matter Expert by educating clients and potential clients about our various Integration options, implementation processes, and best practices
• Help clients and prospects see the value in our Integrations, and the support our team offers
• Lead in depth discovery sessions geared at fully understanding clients’ current CRM/LOS workflows and user experience
• Partner with bank technical teams to successfully install and configure integrations into CRM/LOS systems
• Problem-solve routine to complex issues
• Provide Level 2 and 3 support to other team members
• Track status and provide updates in relation to overall implementation process
• Set clear expectations on project timing and deliver results that meet and exceed those expectations
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
• Work closely with Development and other teams to ensure client satisfaction and on-time delivery
• Develop a firm understanding of the platform and how the most successful banks use it when integrating with external systems

Benefits

• Health & Wellness
• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level