implementation engineer

TailorMed • New York, NY

6d • Hybrid

About The Position

At TailorMed, we’re on a mission to eliminate barriers across the entire medication journey - from affordability to access and adherence. As a pioneering force in healthcare, we’re building a new category that transforms how patients, providers, pharmacies, life sciences, and payers collaborate to ensure every patient receives the treatment they need without delay.

Our enterprise solution streamlines the full lifecycle of patient support programs, reducing the cost of care and driving better outcomes. With the nation's largest Affordability Network - deployed across 800+ hospitals, 1,300 clinics, and 650 pharmacies - we’re reshaping healthcare with innovative automation and industry-leading partnerships.

If you’re passionate about making healthcare more accessible and impactful, we’d love to have you on our team. Join us and help redefine what’s possible. Learn more at tailormed.co.

We’re looking for an energetic, hands-on Implementation Specialist who’s comfortable working with technical stakeholders and contributing to customer onboarding from start to finish. In this role, you’ll work closely with customers and their technical analysts on data onboarding, help manage data ingestion and error resolution, and play a key role in ensuring a smooth delivery of the final product for new implementations.
The right person is a sharp problem solver who thrives in a fast-paced environment, can confidently juggle competing priorities, and shows up ready to take ownership. You’re comfortable on customer calls, eager to learn, and excited to grow into a subject matter expert in the TailorMed platform and the broader healthcare ecosystem.

This opportunity is based in the New York City area with a hybrid schedule in our office in Manhattan.

Requirements

• 3-5 years of experience in a technology and/or healthcare environment
• Hands-on experience working with Epic and / or other EHR systems
• Experience with customer and / or data onboarding
• Experience with healthcare providers is preferred
• Organized, results-driven, and able to manage multiple priorities in a fast-paced environment
• Detail-oriented with a strong commitment to high-quality outcomes
• Meticulous and willing to dig in to get things right—not just “done”
• Comfortable working with SQL, Excel, AI tools, and Google Workspace
• Able to clearly explain technical issues and risks to non-technical audiences

Nice To Haves

• Epic certification

Responsibilities

• Partner with customers and their technical analysts to extract the right data points from their IT systems
• Use tools like Excel, SQL, Athena, and others to analyze large datasets and uncover insights about customer needs
• Monitor customer environment health, troubleshoot issues, and resolve errors until data quality meets pre-set standards
• Become a TailorMed platform expert and help determine the best mix of features and functionality to maximize user value
• Spot challenges early and recommend process improvements or technical solutions that strengthen our product and implementation approach
• Communicate clearly to multiple audiences including client stakeholders and internal teams such as Customer Success and Product

Benefits

• Competitive salary + equity
• Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work
• 401(k) plan with a 4% employer match
• Paid holidays, vacation, and sick leave
• Six weeks of paid parental leave
• Company-paid life insurance
• New MacBook, plus all of the equipment and technology you’ll need to be successful in your role

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees