Implementation Engineer (Client Support)

Clinical Architecture•Indianapolis, IN

5d•Onsite

About The Position

Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays. Software Implementation Engineer Clinical Architecture is seeking a Implementation Engineer to join our team in the Indianapolis, IN area. This role will guide the technical implementation of our applications and software, and provide service as a continual resource during the lifespan of the client relationship. This position will challenge the Implementation Engineer to learn our software and its capabilities, and assist our clients with their technical initiatives. This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations. Applicants must be authorized to work in the U.S. without sponsorship.

Requirements

Strong analytical skills, problem-solving skills, and troubleshooting skills.
Proficiency in relational databases; some proficiency in SQL required. Experience with Microsoft SQL Server preferred.
Experience troubleshooting web services.
Basic programming experience required in C#, Java, Python, or equivalent languages.
Effective verbal and written communication skills.
Ability to work independently as a self-starter and thrive in a team environment.
Motivated to acquire new skills and knowledge.
5 years in technical implementation support experience or equivalent is required.
Client support experience is required.
High School diploma or GED required.

Nice To Haves

Familiarity with Windows Server / IIS and cloud hosting / computing is preferred.
Familiarity with coding formats such as HL7, FHIR, CCDA is preferred.
College or University degree preferred.
Experience working in Engineering, Implementation Architecture, or Product support a plus.

Responsibilities

Install, update, and troubleshoot clients’ software deployment issues across various infrastructure environments.
Offer implementation guidance and technical support to clients using Clinical Architecture software and web services.
Ensure a positive client experience by delivering exceptional service and engage with clients throughout our business relationship.
Understand client requirements thoroughly and utilize available resources to propose solutions.

Benefits

Opportunities for learning, development, and growth.
Experiences that connect you with colleagues.
A laid-back work environment with thoughtful amenities.
Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.
Sabbatical opportunities for tenured team members.
Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.
Maternity and Parental leave benefits.
Employer paid Short-term Disability & Long-term Disability.
Health and Wellness incentives.
401k Matching.
Better workdays.