Implementation Enablement Specialist

HHAeXchange•Greater Minneapolis-St. Paul Area, MN

8h•Hybrid

About The Position

HHAeXchange is seeking an Implementation Enablement Specialist to support workforce readiness for its Implementation organization. This role will focus on designing, building, and delivering impactful enablement programs that align with customer onboarding excellence and business priorities. The specialist will equip the Implementation team with the necessary knowledge, skills, tools, and operational resources to confidently onboard customers, guide implementation milestones, accelerate time-to-value, and drive successful go-live outcomes. This is a highly cross-functional role that partners closely with Implementation Leadership, Product, Operations, Customer Experience, and Learning & Development to operationalize scalable enablement initiatives. The goal is to improve onboarding consistency, employee readiness, and customer outcomes by bridging product knowledge, implementation methodology, customer onboarding workflows, and operational execution. This is a hybrid position requiring 3 days per week in the Bloomington, MN office.

Requirements

Bachelor’s degree in business administration, Education, or a related field.
3–5 years of experience in enablement, training, learning and development, or internal education programs within SaaS or technology organizations.
Experience supporting implementation, onboarding, professional services, or customer-facing operational teams.
Proven ability to design and deliver impactful enablement programs that support performance improvements.
Strong instructional design and facilitation skills.
Ability to translate complex operational workflows into scalable learning experiences.
Experience working cross-functionally with Product, Customer Experience, and Operations teams.
Familiarity with LMS platforms and learning technologies.
Strong written and verbal communication skills with the ability to facilitate training sessions and present information clearly.
Highly organized with strong attention to detail and the ability to manage multiple projects in fast-paced environments.
Demonstrates a high level of integrity, accountability, and collaboration.

Nice To Haves

Individuals who are passionate about this role are encouraged to apply, even if they do not meet all listed requirements.

Responsibilities

Partner with Implementation leadership to identify onboarding gaps, workflow challenges, and enablement priorities.
Design structured onboarding and ramp programs for new Implementation hires to accelerate readiness and confidence.
Build role-based learning pathways that support implementation milestones, onboarding execution, and customer engagement expectations.
Develop implementation certifications, milestone readiness checkpoints, and structured reinforcement programs.
Partner with Product and Operations teams to translate new features, process updates, and workflow changes into actionable implementation enablement.
Create practical enablement assets including: Implementation playbooks, Workflow guides, Milestone talk tracks, Customer conversation frameworks, Escalation handling resources, Job aids and quick-reference tools.
Ensure implementation teams are prepared to operationalize product and process changes effectively.
Support enablement for consistent execution of the customer onboarding journey.
Build learning programs that strengthen onboarding workflow execution, milestone management, communication best practices, risk identification and mitigation, customer expectation setting, and successful go-live readiness.
Reinforce best practices that improve implementation quality and customer experience.
Design and develop engaging learning experiences, including instructor-led workshops, eLearning modules, and scenario-based training and role-play exercises.
Facilitate live and virtual training sessions focused on real-world application.
Deliver reinforcement programs to support knowledge retention and behavior change.
Support the development and maintenance of a centralized internal resource hub.
Ensure enablement content is accurate, accessible, and aligned with current product and process updates.
Partner with cross-functional teams to continuously improve content quality and usability.
Support reporting and analysis of enablement effectiveness using metrics such as Time-to-productivity, Time-to-go-live, Escalation reduction, Milestone completion effectiveness, Leader feedback, and Learner confidence/readiness.
Gain insights from stakeholders and frontline teams to continuously improve enablement programs.
Support alignment of enablement efforts to business goals, including customer adoption and satisfaction.
Leverage LMS and learning tools to manage enablement programs, assign learning paths, and track completion.
Maintain and organize enablement content to ensure ease of access and usability.
Perform other duties as assigned by supervisor or HHAeXchange leader.