Implementation & Customer Success Lead

Funtonetwork • Conroe, TX

1d • Hybrid

About The Position

FuntoNetwork is seeking an Implementation & Customer Success Lead for an active RFP opportunity: City of Conroe RFP 0702-2026 - Self-Service Customer Portal. This role involves supporting a cloud-based self-service customer portal for utility account management, leak detection, analytics, messaging, support, and mobile access. The core responsibilities include coordinating the rollout, training, support documentation, customer support workflows, issue tracking, and go-live readiness with the City. The role also requires reviewing the RFP scope, source posting, supporting documents, deadline, and client requirements, and coordinating with FuntoNetwork and related consultants to support a complete, professional response. Preparation of documentation, analysis, recommendations, deliverables, or technical inputs related to this role is also expected, along with clear communication with technical and non-technical stakeholders and support for quality control, status updates, and final submission readiness.

Requirements

• Relevant experience for this RFP-based role.
• Strong written communication, documentation, and stakeholder coordination skills.
• Ability to work against proposal deadlines and client requirements.
• Attention to detail and ability to follow structured submission requirements.

Nice To Haves

• Experience supporting public-sector, enterprise, or consulting projects is preferred.

Responsibilities

• Coordinate rollout, training, support documentation, customer support workflows, issue tracking, and go-live readiness with the City.
• Review the RFP scope, source posting, supporting documents, deadline, and client requirements.
• Coordinate with FuntoNetwork and related consultants to support a complete, professional response.
• Prepare documentation, analysis, recommendations, deliverables, or technical inputs related to this role.
• Communicate clearly with technical and non-technical stakeholders as needed.
• Support quality control, status updates, and final submission readiness.

Benefits

• Consultants will be able to track project earnings, payment status, and tax records inside the FuntoNetwork mobile app.
• Approved payments for this RFP opportunity will be processed through the app, and consultants will be able to request withdrawals from their available balance directly inside the app.
• The app will also provide access to relevant payment history and tax-related records for consultant tracking and reporting.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed