Implementation Consultant (Customer Onboarding)

Clarivate•Belgrade, ME

8d•Hybrid

About The Position

We are looking for an Implementation Consultant to help clients successfully adopt and optimize Clarivate's intellectual property management solutions, including IPfolio, FoundationIP, and/or Memotech. This is an ideal opportunity for someone who enjoys working at the intersection of technology, client onboarding, data, and business processes. This role involves contributing to configuration and integration activities as part of our consultancy services. A key aspect of the position is the ability to analyze business requirements while maintaining a strong client focus. Experience with intellectual property operations, renewals management, client onboarding, or IP administration is highly valued, but not mandatory.

Requirements

5 years of relevant working experience in software implementation, consulting, customer onboarding, or working closely with implementation teams
Bachelor's Degree or equivalent working experience
Proficient level of Excel
Proficient level of English language

Nice To Haves

Familiarity with Intellectual Property or legal industry workflows
Experience working in a legal or professional services environment
Exposure to Microsoft Azure and cloud-based solutions
Experience working with Salesforce administration or a similar CRM platform
Proficiency in additional Microsoft Office tools such as Access, Visio, Teams, and SharePoint365
Previous experience working effectively in cross-functional teams and influencing stakeholders without formal authority
Experience supporting data migration, data validation, data analysis, and process improvement initiatives

Responsibilities

Support client onboarding activities, renewals-related initiatives, system integrations, and escalation requests received through multiple channels
Collaborate with the implementation team to deliver tailored technical solutions within the system, aligned with client-specific requirements
Collaborate with implementation consultants to analyze, document, and optimize business processes
Design and maintain customer-specific features and configuration scripts
Support data migration activities and integration with external systems
Liaise with the software development team to ensure alignment between client needs and product capabilities
Build strong relationships with internal and external customers, ensuring their requirements and business needs are effectively addressed