Implementation Consultant

CivicPlus, LLC

9d • $54,100 - $75,700

About The Position

Your Impact
The Implementation Consultant I is responsible for the management and oversight of customer projects, to include coordination of efforts between the customer and applicable CivicPlus departments. Must be able to complete a project scope, create a timeline, coordinate training to include preparing them for successful maintenance/operation and work with the customer/internal resources to launch a project within a specified timeline, project hours, and budget. The Implementation Consultant I owns the “customer experience” and is responsible for facilitation of all communication through the phases of the project to ensure the successful delivery of all assigned projects.

About CivicPlus
At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.
What You’ll Do
As an Implementation Consultant, you will:

Nice To Haves

• High School Diploma or equivalent
• 1 year of applicable experience
• Product specific certifications may be required upon hire

Responsibilities

• Maintains a minimum 95%+ average Client Satisfaction
• Ability to move project forward and meeting original timeline expectations a minimum of 80% of the time
• Ability to manage small to medium sized product specific contracts
• Ability to perform or coordinate any add-ons as necessary per individual product
• Confident understanding of contracts, SOWs, and terminology and can communicate meaning effectively
• Participates in product improvement/review initiatives
• Understands at a high-level how CivicPlus products work together

Benefits

• Comprehensive health insurance
• dental insurance
• vision insurance
• Flexible Time Off
• 401(k) plan
• Collaborate with a hardworking team
• Provide technical guidance, propose effective solutions, and support implementation consultants and clients to ensure successful outcomes.
• Work in a dynamic environment – Contribute to a variety of projects and business areas, making a meaningful impact across cross-functional teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED