Implementation Consultant

Q2 Software • Lincoln, TX

10d • Hybrid

About The Position

Q2 is seeking an implementation professional to lead the technical build and delivery of its Centrix Risk & Fraud Management solutions. This hands-on, consultative role configures and architects integrations between Q2 platforms and external systems, including online banking applications, core processing systems, and third-party services, often in Azure-hosted environments. The role serves as the Centrix product expert on each project, learning how clients operate, recommending best practices, and explaining the client-side work required for a successful go-live.

The position works directly with clients, Project Managers, and partners across Sales, Product, Engineering, and Hosting. It uses Salesforce to manage and track casework and status, and translates technical information into actionable terms for clients and project partners. The role owns complex problems from discovery through go-live and contributes to solution design, project risk management, testing, and issue resolution.

The position requires fluent written and oral English and authorization to work for any U.S. employer; visa sponsorship is not available. Travel may be required up to 30% of the time.

Requirements

• Typically a bachelor’s degree in a related field and 5 or more years of experience in project management or the financial services industry, including experience in a similar consultative role; alternatively, an advanced degree and 3 or more years of experience.
• Familiarity with enterprise software deployment architecture and methodologies.
• Knowledge of effective business requirements practices and support methodologies.
• Excellent written and oral communication skills, with the ability to interface effectively with technical teams and non-technical financial institution senior management.
• Strong people and teamwork skills.
• Ability to remain calm, diplomatic, and cooperative under stressful conditions.
• Attention to detail, exceptional follow-through, and the ability to prioritize, stay organized, and multitask.
• Ability to promote urgency and enthusiasm for achieving goals and meeting deadlines.
• Ability to train individuals one-on-one and in a classroom environment.
• Passion for improving processes and commitment to customer satisfaction.
• Ability to travel up to 30% of the time.
• Fluent written and oral communication in English.
• Must be authorized to work for any employer in the United States; employer cannot sponsor or take over sponsorship of an employment visa.

Responsibilities

• Assess project risks and develop mitigation strategies.
• Train others in best practices and proper execution.
• Participate in building plans and guide teams through key on-site activities.
• Work with Solutions Architects and Development to ensure proposed solutions are feasible.
• Liaise with key sponsors and client executive staff, managing expectations about timing, functionality, and back-office requirements for a successful go-live.
• Mentor Project Managers and train Implementation resources in product expertise, case resolution, client communication, and process improvement.
• Support case management and timely issue resolution by facilitating case reviews.
• Serve as a subject matter expert on product features and functionality.
• Help develop requirements and solution designs.
• Analyze customers’ businesses and make recommendations.
• Ensure adherence to security, availability, confidentiality, and privacy policies and controls.
• Help oversee testing and case resolution.
• Configure and architect integrations between Q2 platforms and external systems.
• Work directly with clients and cross-functional teams, and use Salesforce to manage and track casework and status.
• Translate technical details into actionable information for clients and project partners.

Benefits

• Health and wellness benefits, including competitive health insurance offerings.
• Generous paid parental leave for eligible new parents.
• Hybrid work opportunities.
• Flexible time off.
• Career development and mentoring programs.
• Community volunteering and company philanthropy programs.
• Employee peer recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior