Implementation Consultant

Blend360•New York, NY

1d•Remote

About The Position

Our client, a global leader in digital payments and commercial solutions, is seeking an Implementation Consultant to support North American financial institutions and partners across a suite of commercial payment and expense management solutions. These solutions enable businesses to manage expenses, improve compliance, streamline vendor payments, and gain actionable insights into corporate spending through digital platforms and APIs. This role is ideal for a technically inclined consultant who thrives in a client support and problem-solving environment, acting as a bridge between business stakeholders and technical teams to ensure seamless delivery and ongoing optimization of commercial payment solutions.

Requirements

Bachelor’s degree required, advanced degree preferred.
4+ years of experience in technical support, client solutions, operations, or consulting roles within payments, financial services, or technology environments.
Strong technical aptitude with the ability to quickly learn complex systems and platforms.
Proven experience troubleshooting and resolving complex technical or operational issues.
Ability to translate technical details into clear, business-friendly communication.
Strong Excel skills for data analysis and reporting.
Advanced proficiency in PowerPoint for professional presentations.
Experience managing support queues, tickets, or case management systems.
Ability to analyze trends and identify recurring issues to drive process improvements.
Strong problem-solving and critical thinking skills.
Excellent written, verbal, and presentation communication skills.
Highly organized with the ability to manage multiple priorities and deadlines.
Self-starter who can work independently with minimal oversight.
Strong stakeholder management skills and customer-first mindset.
Ability to operate effectively in fast-paced, dynamic environments.

Nice To Haves

Experience supporting commercial cards, expense management, or payment platforms is strongly preferred.

Responsibilities

Provide high-quality day-to-day operational and technical support to financial institution partners and internal stakeholders.
Act as a liaison between clients and internal product, engineering, and support teams to ensure issues are resolved efficiently.
Manage and coordinate support tickets, work orders, and case resolution activities across commercial payment platforms.
Analyze and troubleshoot processing issues, identifying root causes and communicating impact, resolution steps, and timelines.
Proactively identify processing inefficiencies and improvement opportunities and recommend solutions to enhance performance.
Monitor and communicate service levels (SLAs), providing status updates and escalation management when needed.
Develop and maintain support documentation, knowledge articles, and process guides.
Partner with account and technical teams to ensure client needs are met and expectations are exceeded.
Prepare and deliver client-ready updates and presentations using data insights and performance reporting.
Escalate critical issues appropriately and provide leadership in driving resolution.