Implementation Consultant - Permitting & Land Management

Springbrook Holding Company LLC

1d•Remote

About The Position

Springbrook Software produces an enterprise-class financial ERP platform for local government agencies. As an industry leader, Springbrook empowers over 3,000 municipalities, towns, and districts across the U.S. and internationally to streamline financial management, utility billing, payroll, human resources, budgeting and citizen engagement. With its cutting-edge, cloud-native Cirrus ERP platform and integrated advanced tools like AI-powered automation and robust reporting, Springbrook is transforming how governments manage their operations. Headquartered in American Fork, UT, Springbrook is committed to driving efficiency, transparency, and innovation in public sector finance. With backing from tier 1 PE firms including Five Arrows and Accel KKR, the business is well positioned for continued innovation and scale. We foster a culture focused on performance, collaboration, and balance-empowering employees to do meaningful work while enjoying flexibility, competitive compensation, and excellent benefits. We are currently looking for an Implementation Consultant to join our Cirrus Permitting & Land Management team (Davenport/LAMA) to help configure and implement permitting, city planning, licensing, and code enforcement software for use by local government cities and counties. The position will also answer user questions and assist users by troubleshooting problems with computer software. Preference will be given to candidates with local government experience. Please highlight your local government experience in your resume/cover letter. This position is full-time and 100% remote.

Requirements

2 years' experience in municipal permitting or city planning
3 years' experience as a project manager, implementation specialist, or related role in the tech or software industry
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Professional and pleasant telephone manner
Ability to explain technical issues to technical and nontechnical employees and customers.
Strong problem-solving skills
Applicants must have the unrestricted ability to work in the United States (sponsorship will not be offered)

Nice To Haves

Bachelor's degree in management information systems, information technology, or other related field
ICC Permit Technician Certification
Willingness to Travel (up to 25%)

Responsibilities

Assist with requirements gathering and business process analysis for local government clients
Help configure software by implementing business rules and other requirements
Attend weekly meetings with clients via Teams or Zoom
Prepare and conduct online training seminars on software products
Travel onsite to clients in the United States and Canada to conduct in-person client training
Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Performs other related duties as assigned
Maintain general awareness of Springbrook security and privacy policies
Report any security incident or suspected security incident to the Springbrook Incident Response Team