Implementation Consultant (Intellectual Property)

Clarivate • Ann Arbor, MI

28d • Hybrid

About The Position

In this customer-facing role, you will partner with clients to successfully deploy Clarivate software solutions, guiding them through implementation, adoption, and best practices. Acting as a trusted advisor, you will manage end-to-end implementation projects, solve complex challenges, and help customers maximize the value of our industry-leading products while delivering an exceptional client experience.

Requirements

• Bachelor's degree or equivalent relevant work experience
• 5+ years of experience in a client implementation or client-facing role

Nice To Haves

• Intellectual Property experience
• Experience with IPFolio, Memotech, or TIPMS

Responsibilities

• Implement, configure, and deploy solutions using Clarivate software products, utilizing technical skills and domain knowledge.
• Analyze and interpret business requirements, use cases, workflows, and data to implement appropriate solutions.
• Identify, diagnose, and troubleshoot software product issues in collaboration with Product and Support teams.
• Coordinate with cross-functional teams and stakeholders to ensure cohesive service implementation delivery.
• Provide support and knowledge sharing throughout all phases of the implementation project scope.
• Perform and document implementation tasks using defined procedures and systems.
• Contribute to the development and improvement of standard procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level